Ananda Reddy B

• Balanced resource allocation to ensure equitable workload distribution among team members.
• Led regular team meetings focused on target alignment, strategic discussions, and issue resolution.
• Held monthly one-on-one meetings to clarify expectations and offer constructive feedback.
• Resolved conflicts within the team, promoting a supportive work atmosphere.
• Advocated for new technology adoption to streamline operations and enhance service delivery.
• Implemented recognition programs that motivated team members, and increased engagement.
• Streamlined processes, resulting in significant savings in full-time equivalents for the organization.
• Directed process improvement initiatives across sub-functions, driving organizational success.
• Influencing team members to upscale and elevate to the next level.
• Setting up the vision and mission on a year-on-year basis.
• Staying resilient about the broader picture and communicating with the team members.

DBS - Database Specialist/Coder [Aug 2022 - Dec 2016]

Receive validation files from the client liaison associate.

Understand the validation file and convert it into coding language.

Execute changes, validate, and submit for production.

OPS - Operations Portfolio Specialist (Jan 2017 - Jan 2021)

• Played the client liaison role for Revlon, L'Oréal, and Coty, providing more insights on competitor products.
• Communicating the trend disruption alert and market change impact to the client on time, with pre- and post-sales impact analysis.
• Transparent in raising the flag, communicating the issue to respective stakeholders, and finding a solution for the same.
• Expertise in client engagement by proving forecasting product delivery timelines.
• Owning the end-to-end process of database restructuring and platform migration.
• Conduct a knowledge-sharing session for the team. Sharing the BDP with the process.

Business Process Lead - Team Lead (Feb 2021 - July 2022):

• Delegated daily tasks to team members to optimize group productivity.

• Coder for Sara Lee, Philips, Jacklinks, Quaker, Chattem, Revlon clients.
• Doing maintenance changes through coding with 100% accuracy.
• Knowledge sharing on right way of coding so that in future any new product launches with same definition will be roll up automatically.

• Collect the Business merchant details to post in the Sulekha.com website.
• Convince the customer to provide their offers and business details to help them providing more customer through Sulekha.com.
• Gather the number of Business Merchant offers or details finalized in a day.

• Tele caller executive to verify the credit card details of the customer.
• Approach customer for issuing a new credit card based on their eligibility.
• Achieving the credit verification target every day.

• Phone banking officer in Personal Loan department to collect EMI from customer.
• Convince customer to pay pending EMI on regular basis.
• Achieve daily target of collecting EMI.