Ananda Maity
Chennai
Summary
Dynamic Restaurant Captain with a proven track record at Adyar Ananda Bhavan A2B, enhancing customer satisfaction through effective dispute resolution and staff scheduling. Successfully improved repeat business by collaborating on promotional strategies and ensuring high service standards, resulting in a consistently exceptional dining experience.
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Energea Cafe & Restaurant
Chennai
10.2024 - Current
- Assisted in daily restaurant operations and staff management.
- Coordinated inventory management and supply ordering processes.
- Monitored food preparation and presentation for quality assurance.
- Handled customer inquiries and resolved service issues promptly.
- Supported scheduling and shift assignments for optimal coverage.
- Supervised food preparation, ordering of supplies, and inventory control.
Restaurant Supervisor
Trupthi Veg Restaurant
04.2023 - 09.2024
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Enhanced team performance with regular evaluations and constructive feedback.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
Restaurant Captain
Adyar Ananda Bhavan A2B
- Enforced proper hygiene practices among staff members as per health regulations.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
Education
High School Diploma -
Astichak SJ Vidyapith HS
West Bengal Skills
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Staff discipline
Order taking accuracy
Customer relationship management
Daily operations oversight
Customer dispute resolution
lnventory management
Staff scheduling
- Customer service
- Shift scheduling
- Safety management
- Menu knowledge
- Guest relations
Personal Information
Languages
- Tamilnadu
- Bengali
- Tamil
- Hindi
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Timeline
Assistant Restaurant Manager
Energea Cafe & Restaurant
10.2024 - Current
Restaurant Supervisor
Trupthi Veg Restaurant
04.2023 - 09.2024
Restaurant Captain
Adyar Ananda Bhavan A2B
High School Diploma -
Astichak SJ Vidyapith HS