Anandan S
Assistant Manager Service
Chennai,India
Summary
Highly motivated Assistant Manager Service with 20 years of Cummins Dealership network experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager Service
JN Machineries Pvt Ltd
Chennai, Tamil Nadu
01.2020 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained effective customer service by responding to service requests quickly
- Set and administered department budgets for expenditures, parts and Service.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Handing with Cummins Direct contract customers (HHP Engines)
- Coordinate with Cummins to Customers maintain the good relationship
- Taking care of 15 to 3000 Kva DG Sets
- Handing with Cummins contract major Key Customers DLF, CTS, Nxtra Data, Vodafone, RMZ, Ascendas, STT Global, TCL & TCS
- Contract renewal customers details sharing to Cummins every month
- Contract engines to achieve 100% PM Visit Complaints in every month
- Attending the Breakdown complaint calls & Resolve with in SLA
- Based on the Breakdown call engineer recommendation Quote submitted on time
- Informed to Customers during the PM Visit Proactive recommendation & Maintenance due
- Field Service report Recommendation Quote preparation & Work execution
- On field Service engineers Technical support guides given resolving the Issues
- Handing with Vendor work execution DG Acoustic encluser repair, Exhaust pipe work, Radiator service & Alternator service
- Taking care of Vendor related works Quotes & Purchase order approval process Internal Team
Assistant Manager Service
Powerica Ltd
Chennai, Tamil Nadu
05.2010 - 12.2019
- Start with working Position Field Service engineer
- Attending Field Service Breakdown, AMC, Major works
- Maintain with Good relationship with Customers
- Diagnosed and repaired mechanical issues on diesel gensets
- Based on our Performance Position changed Service engineer to Service Adviser
- Handing with Cummins Contract LHP Engines
- Handing with Mobile Communications tower DG Sets Like Reliance Tower & Aircel
- Handing with Food & Stores Customer DG Sets Reliance fresh & Stores
- Handing with Bank Customer DG Sets ICICI,HDFC,IDBI & AXIS
- Based on our Performance Position changed Service Adviser to Assistant Manager Service
- Field service engineer reports review Recommendation Quote preparation & Submission
- Set up and managed maintenance schedules.
- Developed and maintained relationships with customer
- Supervised labor costs and departmental expenses to remain in line with budget
- Maximized performance by monitoring daily activities and mentoring team members
Service Engineer
Shankar Energy Solution
Chennai, Tamil Nadu
03.2009 - 04.2010
- Worked with customers to understand needs and provide excellent service.
- Scheduled service calls according to customer location and urgency of need.
- Monitored work performance and quality to maintain standards.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in Generator, mechanical and electrical systems.
- Set up and managed maintenance schedules.
- Troubleshot problems with engines and breakers.
- Installed and maintained generator sets and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Recorded repairs required, parts used and labor time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Prepared and deliver customer sales quotes.
- Diagnosed and repaired mechanical issues on diesel gensets.
- Prepared and maintained records detailing service reports, repairs and maintenance.
- Resolved problems, improved operations and provided exceptional service.
Service Engineer
Four Stroke Diesel
Chennai, Tamil Nadu
10.2000 - 03.2009
- Start with working Position Trainee Service engineer
- Going to Field Senior engineers & Leaning Field working
- Based on our Performance Position Changed Field Service engineer
- Field Service attending Mobile Communications tower DG Sets Like Reliance Tower & Aircel,
- Attending field Service Food stores Customer DG Sets Like Reliance fresh & Stores
- Attending field Service Bank Customer DG Sets Like ICICI,HDFC,IDBI & AXIS Bank
- Attending field Service Non Cummins engines Like Ashok Leyland, Koel & Mahindra & Mahindra
- Reviewed technical documentation to complete equipment maintenance and repair
- Diagnosed and resolved machine operation variations and equipment problems
- Created and followed detailed maintenance schedules for Cummins equipment, resulting increase in equipment lifetime
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Indira Gandhi Open University
Chennai 07.2011 - 06.2013
High School Diploma -
Arni Industrial Training Centre
Arni 08.1998 - 07.2000
Skills
Complaint resolution
Timeline
Assistant Manager Service
JN Machineries Pvt Ltd
01.2020 - Current
High School Diploma -
Indira Gandhi Open University
07.2011 - 06.2013
Assistant Manager Service
Powerica Ltd
05.2010 - 12.2019
Service Engineer
Shankar Energy Solution
03.2009 - 04.2010
Service Engineer
Four Stroke Diesel
10.2000 - 03.2009
High School Diploma -
Arni Industrial Training Centre
08.1998 - 07.2000
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