Anandan S
Assistant Manager Service
Chennai,India
Summary
Highly motivated Assistant Manager Service with 20 years of Cummins Dealership network experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager Service
JN Machineries Pvt Ltd
Chennai, Tamil Nadu
01.2020 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained effective customer service by responding to service requests quickly
- Set and administered department budgets for expenditures, parts and Service.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Handing with Cummins Direct contract customers (HHP Engines)
- Coordinate with Cummins to Customers maintain the good relationship
- Taking care of 15 to 3000 Kva DG Sets
- Handing with Cummins contract major Key Customers DLF, CTS, Nxtra Data, Vodafone, RMZ, Ascendas, STT Global, TCL & TCS
- Contract renewal customers details sharing to Cummins every month
- Contract engines to achieve 100% PM Visit Complaints in every month
- Attending the Breakdown complaint calls & Resolve with in SLA
- Based on the Breakdown call engineer recommendation Quote submitted on time
- Informed to Customers during the PM Visit Proactive recommendation & Maintenance due
- Field Service report Recommendation Quote preparation & Work execution
- On field Service engineers Technical support guides given resolving the Issues
- Handing with Vendor work execution DG Acoustic encluser repair, Exhaust pipe work, Radiator service & Alternator service
- Taking care of Vendor related works Quotes & Purchase order approval process Internal Team
Assistant Manager Service
Powerica Ltd
Chennai, Tamil Nadu
05.2010 - 12.2019
- Start with working Position Field Service engineer
- Attending Field Service Breakdown, AMC, Major works
- Maintain with Good relationship with Customers
- Diagnosed and repaired mechanical issues on diesel gensets
- Based on our Performance Position changed Service engineer to Service Adviser
- Handing with Cummins Contract LHP Engines
- Handing with Mobile Communications tower DG Sets Like Reliance Tower & Aircel
- Handing with Food & Stores Customer DG Sets Reliance fresh & Stores
- Handing with Bank Customer DG Sets ICICI,HDFC,IDBI & AXIS
- Based on our Performance Position changed Service Adviser to Assistant Manager Service
- Field service engineer reports review Recommendation Quote preparation & Submission
- Set up and managed maintenance schedules.
- Developed and maintained relationships with customer
- Supervised labor costs and departmental expenses to remain in line with budget
- Maximized performance by monitoring daily activities and mentoring team members
Service Engineer
Shankar Energy Solution
Chennai, Tamil Nadu
03.2009 - 04.2010
- Worked with customers to understand needs and provide excellent service.
- Scheduled service calls according to customer location and urgency of need.
- Monitored work performance and quality to maintain standards.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in Generator, mechanical and electrical systems.
- Set up and managed maintenance schedules.
- Troubleshot problems with engines and breakers.
- Installed and maintained generator sets and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Recorded repairs required, parts used and labor time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Prepared and deliver customer sales quotes.
- Diagnosed and repaired mechanical issues on diesel gensets.
- Prepared and maintained records detailing service reports, repairs and maintenance.
- Resolved problems, improved operations and provided exceptional service.
Service Engineer
Four Stroke Diesel
Chennai, Tamil Nadu
10.2000 - 03.2009
- Start with working Position Trainee Service engineer
- Going to Field Senior engineers & Leaning Field working
- Based on our Performance Position Changed Field Service engineer
- Field Service attending Mobile Communications tower DG Sets Like Reliance Tower & Aircel,
- Attending field Service Food stores Customer DG Sets Like Reliance fresh & Stores
- Attending field Service Bank Customer DG Sets Like ICICI,HDFC,IDBI & AXIS Bank
- Attending field Service Non Cummins engines Like Ashok Leyland, Koel & Mahindra & Mahindra
- Reviewed technical documentation to complete equipment maintenance and repair
- Diagnosed and resolved machine operation variations and equipment problems
- Created and followed detailed maintenance schedules for Cummins equipment, resulting increase in equipment lifetime
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Indira Gandhi Open University
Chennai 07.2011 - 06.2013
High School Diploma -
Arni Industrial Training Centre
Arni 08.1998 - 07.2000
Skills
Complaint resolution
Service standard compliance
Technical Support
Service recommendations
Documentation and reporting
Employee supervision
Customer & Cummins Help Desk Software (Salefore & CDOS)
Cummins Engines Training Completed (LHP, HHP & Q Series)
Leader ship Skills
Product / Service Knowledge
Organizing service schedules
Completing preventive maintenance
Repairing breaker faults
Engine troubleshooting
Maintenance and Repair
Lockout and tagout procedures
Dependable and Responsible
PPE Compliance
Active Listening
Timeline
Assistant Manager Service
JN Machineries Pvt Ltd
01.2020 - Current
High School Diploma -
Indira Gandhi Open University
07.2011 - 06.2013
Assistant Manager Service
Powerica Ltd
05.2010 - 12.2019
Service Engineer
Shankar Energy Solution
03.2009 - 04.2010
Service Engineer
Four Stroke Diesel
10.2000 - 03.2009
High School Diploma -
Arni Industrial Training Centre
08.1998 - 07.2000