ANAND BABU P
Chennai
Summary
With a proven track record at NIELSEN IQ, I excel in transforming complex data into actionable insights using Microsoft Power BI and advanced Excel, complemented by my adept stakeholder management. My expertise in data quality assurance and analytical thinking has significantly contributed to strategic decision-making processes, enhancing business intelligence outcomes.
Overview
12
12
years of professional experience
Work History
Senior Business Intelligence Analyst
NIELSEN IQ
Chennai
02.2023 - Current
- I have solid expertise working with the DDM automation tool in Connect Platform, where we handle data management tasks like data extraction, data cleaning, data selection, and data processing in accordance with customer specifications
- Collect the prescribed metrics data and create meaningful reports to aid in decision making by Executive / Senior management
- Collaborated with stakeholders to establish and execute ongoing business intelligence reporting and analytics, utilizing various reporting tools for Connect Extracts
- Ensured adherence to processes and formatting standards for timely delivery of reports within agreed scopes, templates, and content management guidelines
- Produced analytical reports based on specifications, running ongoing reports in relevant platforms and investigating issues with RMS data as part of Data Inquiry
- Provided timely status reports and updates to stakeholders, demonstrating strong analytical abilities and optimal time utilization in a data processing analyst role
- Create BI reports from data using tools like Power BI and MS Excel and publish them to be used by Leadership and Management teams
- Creating Jira reports to assess release quality to track progress, monitor potential risks, and ensure that the release is meeting the expected standards
Senior Analyst
Tata Consultancy Services Ltd
Chennai
05.2016 - 02.2023
- Collaborated with designers and back-end developers to build responsive, high-performance web pages using Adobe Experience Manager (AEM).
- Developed and maintained AEM components, templates, and workflows to ensure seamless integration with front-end assets.
- Customized AEM's Sightly/HTL (HTML Template Language) for rendering dynamic content efficiently.
Utilized JavaScript, CSS, HTML5, and jQuery to enhance user interaction and optimize web page performance. - Integrated front-end code with AEM's Sling Framework for efficient content delivery.
Collaborated with cross-functional teams to implement AEM's Digital Asset Management (DAM) for effective management of media assets.
Utilized AEM's Editor Interface and Dispatcher for content management and caching. - Optimized pages for cross-browser compatibility, performance, and SEO best practices.
- Developed and maintained custom AEM templates and components, ensuring that content was dynamic and easily editable for marketing teams.
Actively participated in code reviews and follow best practices for web development, ensuring scalability and maintainability.
Customer Service Executive
Groupon Shared Services Private Limited.
Chennai
08.2014 - 05.2016
- Provided excellent customer support via phone, email, and live chat, resolving customer queries and complaints in a timely and professional manner.
Managed and processed customer orders, requests, and refunds in accordance with company policies, ensuring high satisfaction and loyalty. - Troubleshot and resolved issues related to Groupon offers, payments, account management, and technical difficulties, consistently achieving high customer satisfaction scores.
Handled a high volume of customer inquiries, maintaining efficiency and professionalism in all communications. - Used CRM tools like Salesforce to log customer interactions, track issues, and ensure follow-up.
Demonstrated strong product knowledge and made personalized recommendations to customers, increasing customer retention and upselling.
Collaborated with other departments to resolve complex customer issues quickly and effectively.
Participated in training sessions to stay updated on company policies, new product offerings, and customer service best practices. - Contributed to a positive team environment by sharing best practices and offering support to new team members.
- Achieved and exceeded KPIs (Key Performance Indicators) related to response time, resolution time, and customer satisfaction
Consultant -Service Delivery Associate
Sutherland Global Services
Chennai
03.2013 - 07.2014
- Provided exceptional customer service to passengers, both at the airport and via phone, email, and social media channels.
- Assisted passengers with flight bookings, cancellations, rebookings, and general inquiries, ensuring a smooth and positive experience.
- Managed check-in processes, baggage claims, and boarding procedures for both domestic and international flights, ensuring timely and efficient service.
- Addressed passenger complaints and concerns with empathy and professionalism, resolving issues related to flight delays, cancellations, and lost baggage.
- Coordinated with various departments (e.g., flight operations, baggage handling, and reservations) to ensure smooth operations and customer satisfaction.
- Handled VIP and special assistance services, ensuring that passengers with specific needs received personalized attention and support.
- Used Air India’s reservation system and other airline-specific software to manage bookings, check-in, and track passenger requests.
- Contributed to improving the customer experience by providing feedback and suggestions to management based on passenger interactions.
- Ensured adherence to safety regulations and airline policies while maintaining a high level of customer service.
- Promoted loyalty programs, upgrades, and special offers to customers, improving customer retention and sales.
- Maintained up-to-date knowledge of flight schedules, policies, and travel requirements, ensuring accurate information was provided to passengers.
Education
B.E Computer Science And Engineering - Computer Science
New Prince Shri Bhavani College of Engineering
Chennai05-2012
H.S.C -
Zion Matriculation Higher Secondary School
Chennai03-2008
S.S.L.C -
Zion Matriculation Higher Secondary School
Chennai04-2006
Skills
- MySQL
- Microsoft Power BI
- Adobe Experience Manager (Front end)
- HTML
- Advanced Excel
- Statistical Data Analysis
- Data Quality Assurance
- Jira/Confluence
- Data Delivery Manager (DDM)
- Effective communication
- Stakeholder Management
- Customer relationship management
- Analytical thinking
Accomplishments
- Best Performer – NielsenIQ, 2024
- Employee of the Month – Groupon Shared Services Pvt Ltd, 2016
Recognized for consistently exceeding customer service KPIs, achieving a customer satisfaction rating of 95%, and resolving high-priority issues with efficiency. - Top Performer in Customer Support – Air India (July 2014)
Recognized as one of the top customer service executives for resolving complex passenger issues, maintaining a 98% customer satisfaction rate, and contributing to the department's service improvement initiatives.
Hobbies and Interests
- Cricket
- Gaming & watching movies
- Listening to Music
Languages
- English
- Tamil
Personal Information
- Date of Birth: 03/12/91
- Gender: Male
- Nationality: India
Timeline
Senior Business Intelligence Analyst
NIELSEN IQ
02.2023 - Current
Senior Analyst
Tata Consultancy Services Ltd
05.2016 - 02.2023
Customer Service Executive
Groupon Shared Services Private Limited.
08.2014 - 05.2016
Consultant -Service Delivery Associate
Sutherland Global Services
03.2013 - 07.2014
B.E Computer Science And Engineering - Computer Science
New Prince Shri Bhavani College of Engineering
H.S.C -
Zion Matriculation Higher Secondary School
S.S.L.C -
Zion Matriculation Higher Secondary School
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