Open To Work
ANAND K. BAJPAI
Raebareli
Work Preference
Summary
Results-driven General Manager with 22 years in luxury hospitality. Specializes in large-scale operations, pre-opening project leadership, and enhancing guest satisfaction. Focused on revenue growth and operational optimization while fostering high-performance teams. Seeks to leverage expertise in a leadership role within a prestigious hotel, delivering exceptional customer experiences and strategic planning.
Overview
22
22
years of professional experience
Work History
General Manager
Hotel Adsan Heights
Oversaw daily hotel operations, ensuring seamless guest experiences and satisfaction.
Monitored financial performance to identify actionable cost-saving opportunities and revenue growth strategies.
Developed and implemented operational policies to elevate service quality.
Led staff training programs, improving service standards and fostering customer satisfaction.
Managed staff schedules to optimize workforce allocation across departments.
Analyzed guest feedback to identify specific areas for service improvement.
Collaborated with vendors to maintain optimal inventory levels and streamline supply chains.
Maintained compliance with health and safety regulations throughout hotel operations.
12.2024 - Current
- Oversaw daily hotel operations, ensuring seamless guest experiences and satisfaction.
- Monitored financial performance to identify actionable cost-saving opportunities and revenue growth strategies.
- Developed and implemented operational policies to elevate service quality.
- Led staff training programs, improving service standards and fostering customer satisfaction.
- Managed staff schedules to optimize workforce allocation across departments.
- Analyzed guest feedback to identify specific areas for service improvement.
- Collaborated with vendors to maintain optimal inventory levels and streamline supply chains.
- Maintained compliance with health and safety regulations throughout hotel operations.
General Manager
Vista Mare Resort
04.2023 - 11.2024
- Finalized and managed pre-opening budget encompassing capital expenditures and operating expenses.
- Hired department heads and core team members to establish a robust operational foundation.
- Implemented training programs and standard operating procedures prior to go-live.
- Aligned departments with opening schedule, coordinating House Keeping, Service, Front Office IT, and kitchen operations.
- Managed procurement of operating supplies, furniture, fixtures, and equipment while finalizing vendor contracts.
- Monitored project timelines, addressed delays, and communicated progress updates to owners and investors.
- Ensured compliance with legal requirements and secured necessary government licenses.
- Launched marketing campaigns, PR activities, and soft opening events to enhance visibility.
Regional General Manager-Operations
Soul Sunshine Foods LLP
07.2021 - 03.2023
- Directed regional operations for food distribution and supply chain management.
- Oversaw budget planning and allocated resources to optimize regional operations.
- Managed vendor relationships to maintain quality standards and ensure timely product delivery.
- Implemented standard operating procedures to ensure consistent quality of service across all stores.
- Recruited, trained, and managed staff across all regional locations.
- Conducted regular meetings with store managers to review performance metrics and develop targeted action plans.
- Analyzed data from customer feedback surveys to identify areas of improvement.
- Collaborated with cross-functional teams to optimize product development and launch processes.
- Analyzed market trends to inform business strategies and competitive positioning.
- Developed regional marketing strategies to increase sales and brand awareness.
- Implemented strategic marketing initiatives to enhance brand visibility and market share.
- Fostered a culture of teamwork and accountability among diverse employee groups.
- Created budgets for each store location and monitored spending against those budgets on a monthly basis.
Regional General Manager-Operations
VW Concept & Cuisine Pvt. Ltd.
11.2020 - 06.2021
- Achieved record sales while ensuring compliance with food safety audits and health inspections.
- Delivered leadership to operate modern European cookhouse and bar with outdoor seating.
- Managed inventory, invoicing, accounts receivable, and cost control programs to streamline operations.
- Analyzed processing schedules and production orders to ensure alignment with budgetary constraints.
- Managed selection and maintenance of equipment to ensure operational efficiency.
- Participated in weekly management meetings and conducted regular department visits to provide operational support.
- Hired, trained, coached, and mentored staff to promote a collaborative team environment.
- Resolved customer challenges promptly and effectively, maintaining satisfaction standards.
GENERAL MANAGER
VISTA MARE RESORT
07.2019 - 11.2020
- Directed opening of new upscale dining establishment, overseeing all aspects from construction to grand opening.
- Analyzed financial reports and P&L statements, implementing strategies that increased profitability.
- Recruited, trained, developed team of over [number] employees, fostering a strong service culture.
- Collaborated with chefs and suppliers to create unique menu, boosting customer satisfaction and repeat business.
- Cultivated strong vendor relationships, ensuring quality and consistency of supplies.
GENERAL MANAGER OPERATIONS
PASS CODE HOSPITALITY
08.2012 - 06.2019
- Oversaw budget management and implemented cost control measures to sustain financial health of organization.
- Directed daily operations to ensure efficient service delivery in hospitality environments.
- Managed staff recruitment, training, and performance evaluations for optimal team performance.
- Cultivated relationships with suppliers and vendors to secure quality resources for operations.
- Analyzed market trends to identify opportunities for growth and improvement in services offered.
- Oversaw product development initiatives from concept through completion stages.
- Coordinated financial activities to fund operations and optimize investment strategies.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
RESTAURANT MANAGER
JOIE de VIVRE RESTAURANT PVT. LTD.
09.2009 - 08.2012
- Managed front-of-house operations, ensuring efficient service delivery and a superior customer experience.
- Worked closely with the kitchen team to ensure timely and accurate food delivery, resulting in a 45% decrease in customer complaints.
- Developed and maintained exceptional customer service standards.
- Developed and implemented training programs for staff, enhancing service quality.
- Monitored restaurant and club operations, upholding food quality and service standards.
- Monitored and optimized inventory levels, reducing waste and lowering food costs by 4%.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Resolved problems or concerns, ensuring satisfaction of all involved parties.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
CATERING EXECUTIVE
HOTEL THE IMPERIAL
12.2005 - 09.2009
- Developed strategic plans to enhance service quality and customer satisfaction.
- Oversaw daily operations to ensure exceptional guest experiences.
- Managed staff schedules and delegated tasks, optimizing operational efficiency.
- Conducted regular walk-throughs to evaluate service timeliness and quality.
- Monitored restaurant operations, ensuring consistent food quality and service standards.
OPERATIONAL TRAINEE
HOTEL THE GRAND
07.2004 - 12.2005
- Managed daily operations of guest services and front desk management to enhance guest experience.
- Coordinated housekeeping schedules to ensure hotel cleanliness and operational efficiency.
- Arranged logistics for conferences and weddings to support successful event planning.
- Collaborated with various hotel outlets, including banquets, coffee shop, and fine dining restaurants.
- Acquired knowledge about diverse setups and daily operations of restaurants and coffee shops during training.
Education
Diploma - Hotel Management
SAMS INSTITUTE
VARANASI, UP01-2004
Bachelor of Arts -
CSJM UNIVERSITY
KANPUR, UPKANPUR, UP
Skills
- Financial management
- Budget management
- Financial analysis
- Cost management
- Cost analysis and savings
- Strategic planning
- Operational efficiency
- Market analysis
- Regulatory compliance
- Purchasing and planning
- Contract negotiations
- Vendor relations
- New business development
- Total quality management
- Service quality improvement
- Profit generation
- Team leadership
- Staff training
- Performance evaluations
- Goal setting
- Organizational development
- Effective communication
- Relationship building
- Time management
- Problem solving
- Guest satisfaction
- Organizational development
Accomplishments
- Monitoring of Pre-Opening Projects.
- Pre-Opening Financial Management.
- Pre-Opening Budgeting.
References
- Mr. Vaibhav Singh, Owner, Nav Spirits & Perch, 9811848259
- Mr. Rakshay Dhariwal, Owner, Pass Code Hospitality & Pistola agave, 9717963666
Hobbies and Interests
Internet surfing
Languages
- Hindi
- English (Fluent)
- Hindi
Personal Information
- Height: 180 Cms.
- Date of Birth: 02/25/84
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
General Manager
Hotel Adsan Heights
12.2024 - Current
General Manager
Vista Mare Resort
04.2023 - 11.2024
Regional General Manager-Operations
Soul Sunshine Foods LLP
07.2021 - 03.2023
Regional General Manager-Operations
VW Concept & Cuisine Pvt. Ltd.
11.2020 - 06.2021
GENERAL MANAGER
VISTA MARE RESORT
07.2019 - 11.2020
GENERAL MANAGER OPERATIONS
PASS CODE HOSPITALITY
08.2012 - 06.2019
RESTAURANT MANAGER
JOIE de VIVRE RESTAURANT PVT. LTD.
09.2009 - 08.2012
CATERING EXECUTIVE
HOTEL THE IMPERIAL
12.2005 - 09.2009
OPERATIONAL TRAINEE
HOTEL THE GRAND
07.2004 - 12.2005
Diploma - Hotel Management
SAMS INSTITUTE
Bachelor of Arts -
CSJM UNIVERSITY