Anandhi Krishnan

6+ years of experience in BPO industry

Highly organized, proactive, Hard-working and punctual

• Conduct root cause analysis on key issues and provide solutions for the same
• Successful Process Trainer & Team Leader with excellent communication, analytical, problem-solving & organizational capabilities; possess a flexible & detail-oriented attitude
• Organizing the internal team meetings for giving updates
• Documentation of process changes, updates, or specifications to prevent any ambiguity within the Team

• 02/2018, 08/2021, Sr. Executive, Mphasis Ltd., Bangalore, As a Sr. Executive - I was under Compliance Testing about ADP/ACP's, 415c Limit, Plan Limits, 402g's. Also processing the excess contributions as requested through Plan Level and Participant Level. Also, I was cross trained on DB (Defined Benefits) pension retirement process of US Participants. Processing manual calculations of the participant account and sending them required documents to elect the benefits and send back and processing the further pension to the participant's account.
• 09/2014, 04/2016, BOA (Business ops Administrator), Aon Hewitt Pvt Ltd., Noida, As a BOA - I am responsible for processing DB (Defined Benefits) pension retirement process of US Participants. Processing manual calculations of the participant account and sending them required documents to elect the benefits and send back and processing the further pension to the participant's account. I was also doing QDRO split and bene deaths.
• 07/2013, 05/2014, Sr. Process Executive - Operations, Infosys BPO Ltd., Ghaziabad, As a Sr. Process Executive, I was handling the TDS process of Income Tax Department in Ghaziabad. Form 16, 16B how to download and any issues of the Income tax through calls. Languages - English and Hindi (Voice Process)

• English
• Hindi
• Kannada
• Tamil