ANANDHU AS
Thiruvallom
Summary
Dynamic professional with experience as a Relationship Officer at Muthoot Microfin Pvt Ltd, excelling in customer service and effective communication. Proven ability to enhance team performance and resolve client issues, while leveraging data analysis skills to support decision-making. Committed to delivering exceptional results and fostering strong client relationships.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Relationship Officer
Muthoot Microfin Pvt Ltd
Thiruvananthapuram
12.2024 - 07.2026
- Assisted clients in understanding loan products and terms.
- Reviewed credit reports to assess borrower eligibility.
- Managed customer inquiries through phone and email with professionalism.
- Enhanced customer satisfaction by effectively resolving problems with knowledgeable and friendly service.
- Resolved customer complaints using effective problem-solving techniques.
- Conducted outbound calls to potential clients for product promotions.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Data Analyst
Cogniphi Technologies Pvt Ltd
Thiruvananthapuram
04.2023 - 11.2024
- Analyzed data trends to inform strategic business decisions.
- Performed annotation tasks for model training, ensuring accuracy and relevance of data.
- Executed tagging of images and videos for enhanced data organization and retrieval.
- Collaborated with cross-functional teams to define data requirements and extract actionable insights.
Education
B.Sc - Computer Science
UIT Neyyattinkara
Thiruvananthapuram, KeralaSkills
- Microsoft Office
- Customer Service
- Customer relationship management
- Effective communication
- Loan product knowledge
- Data Entry & Computer Operations [ C-DIT ]
- Basic Computer Skills
- Documentation & Record Management
- HTML
Languages
Malayalam
First Language
English
Intermediate
B1
Hindi
Beginner
A1
Timeline
Relationship Officer
Muthoot Microfin Pvt Ltd
12.2024 - 07.2026
Data Analyst
Cogniphi Technologies Pvt Ltd
04.2023 - 11.2024
B.Sc - Computer Science
UIT Neyyattinkara