Biking
Anandita Bera
Shopping Ads Customer Support
New Delhi
Summary
Mob: +91 9643491128; Address : N-49, Vishnu Garden, Subhash Nagar, New Delhi-110018 To look for new frontier that challenges my professional and intellectual ability and continually to excel and make career in the organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Process Associate
Cognizant
- Answer Questions about Campaign Performance and Shopping Ads
- Responsible for suspended accounts
- Provided one time resolution to the Advertisers
- Maintain quality control/satisfaction records, constantly seeking
- Ensured Google privacy and policy Insured Advertisers
- Communicated with Advertisers to advise of changes in their Merchant center
- Account, website and Google Ads account
- Adeptly dealt with International and Indian advertisers.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Prioritized initiatives to increase success rates of strategic projects.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Responded to customer calls and emails to answer questions about products and services.
Digital Marketer
01.2021 - Current
Process Associate
Inter Globe Technology
01.2019 - 01.2021
- Answer questions about airline schedules, fares, and hotels resulting developed
- Responsible for ticket reservations, cancellations, alterations
- Assign seats for customers on the airline
- Contacting customers to inform them of flight cancellations and delays
- CAREER OBJECTIVE, (Anandita Bera)
- Maintain quality control/satisfaction records, constantly seeking
- Ensured airlines rules and regulations Insured passengers
- Communicated with customers to advise of changes with travel conveyance and to confirm reservation
- Processed ticket sale transactions
- Adeptly dealt with different airline/airfare contracts and pricing structures
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Prioritized initiatives to increase success rates of strategic projects.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Given Floor support to agents who missed to achieved their targets.
Operations Executive
Flaberry Service Private Limited
01.2018 - 01.2019
- Assessed customer needs with strong attention to details, anticipated and resolved problems while multitasking
- Strong Analytical and Problem-Solving Skills with ability to work independently and in team environments, simultaneously on multiple projects with competing priorities
- Issuing refund as store credit by using Slack and Magento
- Issuing refund to customers to their source of payment via Payment Gateway
- Resolving the chargeback related queries of customers raised on the payment gateway
- Manage ordering operations for the customers, corporates and responsible for end-to-end order and service delivery management.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Drove team engagement to achieve aggressive company targets.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Tended to urgent correspondence to facilitate communication or resolution.
- Introduced new methods, practices and systems to reduce turnaround time.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
Team Manager
Aspire World Imaginations Pvt. Ltd
01.2016 - 01.2017
- Managing and motivating a team to achieve the goals
- Resolving the all concerns of the team related to the sales.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated meetings to communicate team performance goals and results.
- Managed security of team members and sporting events to protect players and families.
- Met with clients to maintain communication to enhance teams' execution on new products.
- Led employee relations through effective communication, coaching, training and development.
Education
B.A. -
Anandita Bera, Delhi University
Higher Secondary (XII th) - undefined
C.B.S.E
Secondary School Certificate (X th) - undefined
C.B.S.E
Basic Computer Knowledge - undefined
Skills
Public speaker
Bike rider
Excellent Communication
Good Telephone Etiquette
Organization and Time Management
Self-Motivated
MS Office
Account management
Interests
Bike rider
I have been doing bike riding since I was in 10th Standard. It's a mental peace for me. Every sunday I go on a ride with my friends. I have visited so many places like Shimla, Manali, Nanital, Jaipur, Rishikesh etc.
At delhi road we often see Girl Biker's so it always makes motivated that I am doing something extra ordinary for my self.
Bike riding reminds me my school memories.
Wearing helmet, gloves, shoes and jacket gives me a different vibes which actually completes Anandita Bera (Biker Bera)
Thank you.
Timeline
Digital Marketer
01.2021 - Current
Process Associate
Inter Globe Technology
01.2019 - 01.2021
Operations Executive
Flaberry Service Private Limited
01.2018 - 01.2019
Team Manager
Aspire World Imaginations Pvt. Ltd
01.2016 - 01.2017
B.A. -
Anandita Bera, Delhi University
Higher Secondary (XII th) - undefined
C.B.S.E
Secondary School Certificate (X th) - undefined
C.B.S.E
Basic Computer Knowledge - undefined
Senior Process Associate
Cognizant