Hi, I’m
Anand Jha
New Delhi
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in UK Car & Home Insurance. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
17
years of professional experience
Work History
Admiral Solutions EUI Ltd
Team Manager - Operations
06.2016 - 05.2024
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered monthly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Defined clear targets and objectives and communicated to other team members.
- Took Complaints/Escalation calls and successfully helped resolve customer Concerns.
Oriza Technologies
Sr. Technical Service Executive
08.2014 - 04.2016
Job overview
- Delivered exceptional customer service by handling incoming phone calls and emails, effectively resolving customer inquiries through troubleshooting techniques
- Took full responsibility for addressing customer problems, ensuring timely resolution while maintaining high ethical standards
- Demonstrated proficiency in direct sales and client relationship building, actively pursuing new business opportunities
- Went above and beyond to deliver outstanding results, earning recognition for commitment to customer service and business development initiatives.
iYogi inc
Technical Support Executive
02.2012 - 12.2012
Job overview
- Provided exceptional customer service by handling phone calls and email inquiries, ensuring prompt resolution of client issues
- Utilized various tools to deliver technical support and troubleshoot client problems, maintaining accurate documentation of call-related notes
- Shared relevant information with clients to facilitate effective communication and problem resolution
- Adopted an approach to call management focused on active listening and providing tailored solutions to meet customer needs
- Acted as a liaison between the organization and customers, handling complaints and queries with professionalism and empathy
- Prioritized the goal of achieving customer satisfaction at all times, contributing to positive customer experiences and brand reputation.
Believe In Yourself
Technical Support Executive
03.2010 - 09.2011
Job overview
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Analyzed and developed service goals for in-bound call center.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
National Informatics Centre, NIC
Computer Trainer
09.2007 - 10.2009
Job overview
- Managed multiple projects concurrently while meeting established deadlines for course materials development and delivery.
- Improved computer skills of doctors and staff by delivering engaging and interactive training sessions.
- Developed strong relationships with clients through consistent communication and responsiveness to their concerns.
- Led workshops for large groups while maintaining attentiveness to individual participant needs and progress.
Education
Govt. Sr Secondary Schoool, New Delhi, India
High School Diploma
Skills
Performance Improvement
Leadership & Coaching
Operational Excellence
Cross-Functional Collaboration
Teamwork and Collaboration
Problem Resolution
Training and Development
Process Improvement
Idea Development and Brainstorming
Task Delegation
Influencing skills
Websites
References
- Aditya Pradhan, +91 7349377421, pradhan.aditya@admiralgroup.co.uk
- Hardayal Pasricha, +91 9953446774, pasricha.hardayal@admiralgroup.co.uk
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Team Manager - Operations
Admiral Solutions EUI Ltd
06.2016 - 05.2024
Sr. Technical Service Executive
Oriza Technologies
08.2014 - 04.2016
Technical Support Executive
iYogi inc
02.2012 - 12.2012
Technical Support Executive
Believe In Yourself
03.2010 - 09.2011
Computer Trainer
National Informatics Centre, NIC
09.2007 - 10.2009
Govt. Sr Secondary Schoool
High School Diploma
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