Anand Kolekar

As Senior IT Operations and Service Delivery Manager, in charge of delivering services to a company's clients and internal customer, complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service

• My key qualifications are leadership, hiring, mentoring, attention to details, analytical thinking, computer skills, communication and teamwork
• Leading the service is made up of a number of disciplines, including Server Infrastructure management, Cloud and Data Center hosting, transition and transformation, IPC, Service Desk and customer engagement.
• Working closely with application management for seamless IT delivery to client
• Deliverable:
• Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability
• Increased application/systems performance up time for all sites through system and process re-design
• Led successful client implementation onto new Enterprise platform while managing tight timeline and limited resources
• Coordinated ongoing team projects and resolved system, process and participant issues with cross functional team members and ensure KPIs are all met
• Facilitated weekly client meetings to review project status, upcoming deliverable and address concerns
• Created client specific Standard Operating Procedures to document processes and become more efficient
• Developed effective client relationships which led to high client satisfaction scores
• Forecasting planning ensuring good gross margin is accomplished
• Accuracy of the finance to ensure no leakage in finance
• Leading and Managing delivery assurance and upward flow of management reports for decision-making, which influences delivery and operations
• Part of CSI, improvement in process and operations delivery by applying global standard practices.
• Analyzed all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies.
• Prepared evaluations of software and hardware and recommended improvements and upgrades.
• Conducted automation feasibility studies covering workflow analysis, design, or cost comparison analysis.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used coordination and planning skills to achieve results according to schedule.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Prepared variety of different written communications, reports and documents.
• Developed and maintained courteous and effective working relationships.

Joined as Citrix Administrator and grown up to Technical Delivery Manager, managed large outsourced project, responsible for complete transition and transformation of IT services to CSC, led and managed a 50 members team of Wintel, Citrix and Vmware technologies.

• Key deliverable:
• As Technical Manager / Sr Technical Consultant. Expertise in Wintel and Citrix consulting, working as offshore delivery lead, responsibility include data center migration (V2V, P2V & P2P) of 2000 of servers from client location CSC data centers and Cloud. I have also delivered 2 days Training on Citrix Xenapp 5.0 for 5 times.
• Worked on Data Center Migration and migrating servers to VCloud director using Vmware converter, Vranger or Cristie Console Manager Tools.
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Led with a can-do attitude and a positive mindset.
• Responded to problems with excellent troubleshooting abilities.
• Effectively supported various company initiatives with a range of timelines.
• Remained proactive and constantly took initiative to achieve desired outcomes.
• Established and maintained advantageous working relationships.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered services to customer locations within specific timeframes.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Performed data backups and disaster recovery operations.
• Coordinated with vendors and company personnel to facilitate purchases.
• Loaded data and installed software and peripherals.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked with customers to understand needs and provide excellent service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Led projects and analyzed data to identify opportunities for improvement.
• Used computer in analysis and solution of business problems, developing integrated production and inventory control and cost analysis systems.
• Supported 2000 Windows and Citrix Servers.
• Analyzed information processing and computation needs and planned and designed computer systems using structured analysis, data modeling and information engineering techniques.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Collaborated with team members to achieve target results.
• Drove operational improvements which resulted in savings and improved profit margins.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Planned computer systems using information engineering and structured analysis.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Assessed data modeling and statistics to integrate high-level business processes with data rules.
• Taking care of IT Infrastructure and Hospital Management Software.
• Manage Servers, Printers and Work stations.
• Developed and implemented policies, standards and procedures for engineering and technical work.
• Prepared budgets, bids and contracts.
• Performed administrative functions, such as reviewing and writing reports, approving expenditures, enforcing rules, and purchasing of materials and services.

• Established empathy with customers through insight into business drivers and expectations to offer personalized service.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.