Dedicated to professional development
Anand Kumar Kenchugundu
Process Associate
Hyderabad,TG
Summary
Dynamic Accounts Payable professional with a proven track record at Genpact Pvt Ltd, excelling in invoice processing and customer service. Skilled in SAP and fostering teamwork, I enhanced customer satisfaction through effective communication and resolved issues with empathy, contributing to increased loyalty and retention.
Overview
3
3
years of professional experience
Work History
Accounts Payable
Genpact Pvt Ltd
11.2022 - Current
- Reviewing, processing, and coding vendor invoices in SAP for payment.
- Perform 2‑way/3‑way matching between invoice, purchase order, and goods receipt, and resolve mismatches (rate, quantity, tax, or vendor details).
- Managing invoice queues and maintaining accurate records within SAP.
- Managing the queue within SLA.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisting with month-end closing activities and preparing necessary reports.
Education
MBA - Finance
G Pullaiah College of Engineering And Technology
Kurnool, India 05.2001 -
Skills
Accounts payable
Invoice processing
Customer service & VSRM
Teamwork and collaboration
ERP : SAP, Sales force, Mainframe
Work flow Tools : Cora, SAP, SNOW, BMC Remedy
Interests
Enthusiastic about learning new things
Languages known
English, Hindi, Telugu and Kannada.
Timeline
Accounts Payable
Genpact Pvt Ltd
11.2022 - Current
MBA - Finance
G Pullaiah College of Engineering And Technology
05.2001 -