Anand Kumar SS

• Design and develop configurations and customizations in various modules and catalogs. Having a strong focus on code quality and reusability.
• Develop enhancements for applications developed by the enterprise application development team.
• Understanding business requirements and implementing technical requirements while working with standard design principles.
• Working with e-bonding integration development and technical support for HCL and 3rd party vendors. System integration experience using REST APIs.
• Scripting in various areas (Business Rule, Client Script, UI Action, UI Policies, ACLs)
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Provide domain, architecture, and technical aspects of their projects to the client.
• Provide strategic recommendations around technical best practices and industry trends to clients.
• Participate in requirement gathering meetings and provide inputs to the team based on the requirements.

Project: Metlife (May 2017 - March 2020)

• Root Cause Analysis and Investigation of various issues (workflow / transform map) reported by end users and Process owners.
• All the incidents and other tickets that got raised for the SNOW issue to be rectified within SLA.
• Understanding the problem statement and functionality of the catalog item for which the issue is reported and based upon it the issue should be resolved in a specific time frame.
• Enhancing the UI and code fix (JavaScript).
• Worked as developer and application support was given for incident management and problem management. These modules were implemented by their in-house team and we had provided them with a 24*7 support on their applications. Configured SLAs for Incident Management and Service Catalog.

Project: Century Link (Jan 2012 - May 2017)

• Expertise in configuring and implementing new Lucent DMX/DMXtend, Fuji FW 4500/4100/4020 boxes.
• Expertise in augmenting and testing any kind of cards in equipment’s like Lucent DMX/DMXtend, Ciena Core director, Fuji FW/FLM series.
• Expertise in creating circuits using logical cross connects. Huawei (3800 and 6800) ,Ciena (5410,5430).