Anand Rao Kshirasagar
Medchal
Summary
Dynamic leader with a proven track record at MASHREQ GLOBAL NETWORK, adept in mentoring and SOP adherence. Excelled in enhancing team productivity and customer satisfaction through strategic planning and exceptional service. Skilled in complaint resolution and work planning, ensuring top-notch quality and performance.
Overview
8
8
years of professional experience
Work History
Team Leader
MASHREQ GLOBAL NETWORK
BANGLORE
09.2018 - Current
- Control and plan various activities of trade finance within established policies and procedures.
- Responsible for the proper handling and accuracy of all trade finance transactions.
- Nostro Reconciliation.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented strategic plans to enhance team performance and productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Senior Associate
TCS
CHENNAI
02.2018 - 09.2018
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Monitored office services mailbox for business support needs and requests.
Relationship Manager
ICICI BANK
CHENNAI
10.2016 - 02.2018
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Implemented strategies aimed at improving overall customer satisfaction levels.
Education
PGDB -
MANIPAL UNIVERSITY
BANGLORE01-2017
B.TECH - CIVIL ENGINEERING
CMR INSTITUE OF TECHNOLOGY
HYDERABAD05-2015
INTERMEDAITE - MPC
NARAYANA JR COLLEGE
04-2011
SSC -
KRISHNAVENI TALENT HIGH SCHOOL
MEDCHAL04-2009
Skills
- Complaint resolution
- Mentoring
- Staff education and training
- Shift scheduling
- SOP adherence
- Leadership
- Work Planning and Prioritization
Affiliations
- Playing Cricket
- Travelling
- Watching Movies
Accomplishments
- Received many awards in present organization Like Spot Award and Extra Mile award
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Team Leader
MASHREQ GLOBAL NETWORK
09.2018 - Current
Senior Associate
TCS
02.2018 - 09.2018
Relationship Manager
ICICI BANK
10.2016 - 02.2018
PGDB -
MANIPAL UNIVERSITY
B.TECH - CIVIL ENGINEERING
CMR INSTITUE OF TECHNOLOGY
INTERMEDAITE - MPC
NARAYANA JR COLLEGE
SSC -
KRISHNAVENI TALENT HIGH SCHOOL
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