Anand Sojan
Kochi
Summary
Business Development and Operations professional with international experience across the United Kingdom and India, combining expertise in customer relationship management, business development, operations, and digital marketing. Experienced in luxury hospitality, education, community development, and client-facing roles, with a proven ability to build relationships, coordinate cross-functional teams, and deliver exceptional customer experiences in multicultural environments.
Holds a Master's degree in Marketing from Oxford Brookes University and brings a unique blend of commercial awareness, operational excellence, and international exposure gained through working with guests and stakeholders from around the world. Passionate about business growth, customer success, operational efficiency, and continuous learning.
Overview
4
4
years of professional experience
Work History
Operations & Business Development Executive
ICM Education
Kottayam
08.2025 - Current
- Support business development initiatives by identifying growth opportunities across educational and skill-development programs.
- Build relationships with prospective students, institutional partners, and community stakeholders.
- Coordinate operational activities across multiple educational initiatives to improve service delivery.
- Assist in planning promotional campaigns and outreach activities.
- Collaborate with internal teams to enhance operational efficiency and student experience.
- Support organizational partnerships and community engagement initiatives.
Front Office Associate
voco Oxford Spires (IHG Hotels & Resorts)
Oxford
04.2023 - 08.2025
- Delivered exceptional customer experiences for international guests in a luxury hotel environment.
- Managed guest check-ins, check-outs, reservations, and enquiries while maintaining high service standards.
- Resolved guest concerns professionally, ensuring timely issue resolution and customer satisfaction.
- Served as the senior operational point of contact during management shifts, assisting with guest escalations, operational incidents, and emergency situations.
- Collaborated with housekeeping, food & beverage, maintenance, and management teams to ensure seamless hotel operations.
- Worked effectively in a fast-paced multicultural environment serving guests from diverse nationalities.
Volunteer Retail Assistant (Volunteer)
Oxfam
Oxford
09.2022 - 11.2022
- Assisted customers in a charity retail environment.
- Supported merchandising, stock management, and donation processing.
- Contributed to fundraising efforts while delivering excellent customer service.
Education
Master of Science - Marketing
Oxford Brookes University
Oxford, United Kingdom06-2023
Bachelor of Arts - Media Studies, Economics, Political Science
Christ University
Bangalore, India06-2021
Skills
- Business Development
- Client Relationship Management
- Customer Success
- Operations Management
- Account Management
- Customer Service Excellence
- Stakeholder Management
- Sales Support
- Lead Generation
- Market Research
- Team Coordination
- Complaint Resolution
- Cross-cultural Communication
- Problem Solving
- Digital Marketing
- Event Coordination
- Process Improvement
- Public Speaking
- Microsoft Office
- Google Workspace
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Technical Skills
- Microsoft Office
- Google Workspace
- Canva
- Digital Marketing Fundamentals
- Content Management
- Social Media Marketing
- Basic SEO
- Market Research
Community Leadership
ICM Cloth Bank
- Established and coordinated a community clothing initiative.
- Oversees the local distribution of more than 25,000 clothing items annually to individuals and families in need.
- Collaborates with community organizations and volunteers to manage donation drives and distribution logistics.
Community Leadership
- Coordinated with the P. N. Panicker Foundation to organize drug awareness and educational programs across Kerala.
- Supported community education and social welfare initiatives through ICM Foundation.
Timeline
Operations & Business Development Executive
ICM Education
08.2025 - Current
Front Office Associate
voco Oxford Spires (IHG Hotels & Resorts)
04.2023 - 08.2025
Volunteer Retail Assistant (Volunteer)
Oxfam
09.2022 - 11.2022
Master of Science - Marketing
Oxford Brookes University
Bachelor of Arts - Media Studies, Economics, Political Science
Christ University