Anandu Soman
Belleville
Summary
Compassionate and results-oriented professional with practical expertise offering crucial aid and support to individuals and communities in need. Excel at assessing needs, creating tailored plans, and implementing effective interventions. Articulate communicator with extensive experience in developing solid relationships and maintaining a pleasant atmosphere. Skillet collaborates with multidisciplinary teams and community groups to provide holistic assistance and empowerment.
Overview
6
6
years of professional experience
Work History
Supervisor
Linguine's Italian Restaurant
08.2022 - Current
- Facilitated the recruitment and onboarding process for new team members while continuously enhancing the skills of existing staff
- Managed all aspects of front and back of house operations, including supervision of wait staff, kitchen personnel, and bussing teams
- Ensured consistent adherence to high-quality food standards
- Monitored kitchen staff to ensure compliance with health codes and sanitation protocols
- Led by example in delivering exceptional customer service and guided team members to uphold the same standard
- Promptly addressed and resolved customer concerns to enhance overall dining experiences
Distribution Assistant Manager
Scientific Remedies
11.2020 - 05.2021
- Responsible for sending dispatch details to customers on regular basis and coordinated with them and ensured safe delivery of materials to the customers
- Handled the timely purchases for the company
- Ensured the timely inflow of material by coordinating with the suppliers
- Ensured timely payment against the inward of materials
- Managed logistics activity of the company
- Banking activities of the company
- Ensured timely payment of amount to the suppliers through cheque or Letter of Credit
Customer Care Executive
Cogent E Services
04.2019 - 03.2020
- Company Overview: https://cogenteservices.com/
- Customer Support: Respond promptly to customer inquiries via phone, email, chat, or social media channels, providing assistance and resolving issues in a professional and courteous manner
- Order Management: Process orders, track shipments, and handle returns or exchanges as needed, ensuring accuracy and efficiency throughout the process
- Product Knowledge: Develop a deep understanding of our products and services to effectively address customer questions and provide recommendations or solutions tailored to their needs
- Problem Resolution: Investigate and resolve customer complaints or escalations, working closely with other departments as needed to ensure prompt resolution and customer satisfaction
- Feedback Management: Gather and document customer feedback, insights, and suggestions, and share them with relevant teams to continuously improve products, services, and processes
- Documentation: Maintain accurate records of customer interactions, transactions, and resolutions using our CRM system or other designated tools
- Cross-Functional Collaboration: Collaborate with sales, marketing, operations, and other teams to streamline processes, address customer concerns, and optimize the overall customer experience
- Https://cogenteservices.com/
Distribution Assistant Manager
Dhanalaxmi Corporation
10.2018 - 03.2019
- Responsible for sending dispatch details to customers on regular basis and coordinated with them and ensured safe delivery of materials to the customers
- Handled the timely purchases for the company
- Ensured the timely inflow of material by coordinating with the suppliers
- Found new vendors and negotiated the price of the product
- Ensured timely payment against the inward of materials
- Managed logistics activity of the company
- Did freight negotiation with the transporters make transport cost effective for the company
- Banking activities of the company
- Ensured timely payment of amount to the suppliers through cheque or Letter of Credit
Education
Bachelor of COMMERCE - undefined
MAHARAJA SAYAJIRAO UNIVERSITY
Vadodara, Gujarat 06.2015 - 4 2018
GLOBAL BUSINESS management - undefined
LOYALIST COLLEGE
Belleville, ONSkills
- Business analysis
- Strategy
- Marketing
- Documentation & Record-Keeping
- Community Outreach/Resources
- Finance & Operations
- Crisis Prevention & Management
- Cross-functional Collaboration
- Complex Problem Resolution
Education And Professional Training
- Bachelor of Commerce, Maharaja Sayajirao University, Vadodara, Gujarat, 06/01/15, 04/01/18
- Global Business Management, Loyalist College, Belleville, ON, 01/01/22, 01/31/22
Additional Information
4:30pm to 12:00am
Timeline
Supervisor
Linguine's Italian Restaurant
08.2022 - Current
Distribution Assistant Manager
Scientific Remedies
11.2020 - 05.2021
Customer Care Executive
Cogent E Services
04.2019 - 03.2020
Distribution Assistant Manager
Dhanalaxmi Corporation
10.2018 - 03.2019
Bachelor of COMMERCE - undefined
MAHARAJA SAYAJIRAO UNIVERSITY
06.2015 - 4 2018
GLOBAL BUSINESS management - undefined
LOYALIST COLLEGE
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