Anant Agarwal

• Developing and designing IT Plan for organization and meeting advancement directive
• Managing IT Infrastructure (Hardware, Software, DC) & Global Support Services (Service Desk L1/2/3 & NOC & Application Support (L1), SAM, Licensing, Audit, Active Directory/ EuC/ Cloud Services
• Responding to mission critical outages/incidents and equipment failure
• Contributing towards development of IT service delivery strategic plans and roadmaps for each region
• Setting up Infra for LOB as needed with in sync with Local Policies
• Worked cross-functionally with Operations, Finance, and IT to define project requirements and timelines to implement various network-related projects, such as new site infrastructure deployments and technology integrations
• Automated processes for provisioning and setup of infrastructure
• Conducted regular capacity planning assessments of virtualization environments
• Coordinated with various vendors for hardware delivery and installation
• Protect information assets of company against all threats (internal or external) by establishing, implementing, maintaining and improving Information Security Management System
• Understood the client strategy, conceptualized & managed execution of solutions for clients; collaborated with various sub-teams (Automation, Installation, Security)
• Led multiple internal and vendor teams effectively, managed deliverables and outcomes through multiple managed service providers
• Contributed to formulation of strategies for IT project leadership and other functional areas
• Work with Global Technology leadership and India Senior Manager of HR to help define, implement and promote
• Diversity & Inclusion strategy
• Worked with various cloud vendors, such as AWS, Google or Microsoft
• Identify and propose opportunities to improve AX functionality and value-add; Complete technical assessments and recommend based on fit with roadmap (In Sync with Global Projects)
• Supported and monitored existing infrastructure, supervised preventative maintenance and backup as well as performed other regular support activities to ensure effectiveness

• Managing Vendors /Internal IT Group / Transformation / Transition
• Collaborating with other technology towers to identify, drive, and resolve the issue
• Delivering the timely and high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer of learnings from the issue
• Developing and designing IT Plan for the organization and meeting advancement directive
• Managing IT Infrastructure for India / Sri Lanka / Maldives / Singapore (Hardware, Software, DC) & Global Support Services (Service Desk L1/2/3 & NOC & Application Support (L1), SAM, Licensing, Audit, Active Directory)
• Responding to mission critical outages/incidents and equipment failure
• Contributing towards the development of our IT service delivery strategic plans and roadmaps for each region
• Please Confirm the Additional Pointers
• Worked cross-functionally with Operations, Finance, and IT to define project requirements and timelines to implement various network-related projects, such as new site infrastructure deployments and technology integrations
• Automated processes for provisioning and setup of infrastructure
• Conducted regular capacity planning assessments of the virtualization environments
• Proposed cloud designs for new clients and new offerings in setting up Offices, WH and CL
• Coordinated with various vendors for hardware delivery and installation
• Protected information assets of the company against all threats (internal or external) by establishing, implementing, maintaining and improving the Information Security Management System
• Understood the client strategy, conceptualized & managed execution of solutions for clients; collaborated with various sub-teams (Automation, Installation, Security)
• Led multiple internal and vendor teams effectively, managed deliverables and outcomes through multiple, managed service providers
• Contributed to formulation of strategies for IT project leadership and other functional areas
• Partnered with Enterprise Architecture, Site Reliability Engineering, and Application teams to develop creative enterprise-grade solutions
• Worked with various cloud vendors, such as AWS, Google or Microsoft
• Deploy/ Maintain and perform task on AX D365
• Identify and propose opportunities to improve AX functionality and value-add; Complete technical assessments and recommend based on fit with roadmap (In Sync with Global Projects)
• Supported and monitored the existing infrastructure, supervised preventative maintenance and backup as well as performed other regular support activities to ensure effectiveness

• Successfully led High Priority Incident management discussions with customers, partners and stakeholders
• Implemented and managed all documentation to support processes and procedure for all areas of technical operations & Escalations
• Delivered timely and high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer of learnings from the issue
• Managed financial budget (CAPEX & OPEX) for the organization for both India and the US
• Managed 2 teams from dual locations Technical Service Desk (Level 1, 2, 3 – Hyderabad, Network & Voice
• Operations – Pune along with Application Support / Microsoft Dynamics)

• Envisioned, planned, developed and maintained technical/operational solutions to support the company
• business objectives
• • Supported and improved all key processes responsible for – Incident & Problem Management case
• management
• • Managed People and Technology for India & US in LOB of Application / Infra/ ITSM Support
• • Managed CAPEX & OPEX for the organization

• Led delivery and operations of Cognizant services consistent with the terms and conditions of the supporting program contractual instruments
• Collaborated with the support functions to run the lifecycle of the project and delivered as per agreed contracts
• Managed customer escalations from initiation through resolution
• Met and maintained SLA/OLA as per MSA for Service Desk (L1, 2, IM) with a headcount of 100+ heads
• Acting as the Single Point of Contact for customer interaction, communication, escalations, business review and delivery actions/challenges
• Liaised between vendor and customer for delivery the service and met the delivery expectation
• Assisted in the development of overall objectives and long-range goals for the Service Delivery Management Team

• Managed IT Operations for Microsoft (Level 1/2/3)
• Stakeholder Management
• Billing
• SLA Management
• People and Project Management
• New Business venture participation

• Managed IT Operations for Microsoft (Level 1/2/3)
• Stakeholder Management
• Billing
• SLA Management
• People and Project Management
• New Business venture participation

• Managed IT Operations for AHOLD/ TOPS/ Phoneix / John Deere (Level 1/2/3)
• Stakeholder Management
• Billing
• SLA Management
• People and Project Management
• New Business venture participation

• Answered calls for Customer Service (GE Money Australia)