Anant Gupta

CORE COMPETENCIES :

• End-to-End Order to Cash (OTC) Expertise: 19+ years of hands-on experience across all key OTC sub-processes including MDM, Credit, Order Management, Invoicing, Disputes & Deductions, Collections, and Cash Application, with deep understanding of functional workflows and interdependencies.
• Performance Metrics & SLA Governance: Strong knowledge of industry-standard KPIs and performance metrics for OTC processes. Played a key role in SLA and KPI negotiation, definition, and governance to drive high-performance outcomes.
• Transition & Process Stabilization: Successfully led multiple end-to-end transitions, including OTC, credit card chargebacks, and logistics invoicing. Ensured seamless knowledge transfer, process stabilization, and continuous improvement post-transition.
• Operational Efficiency & Glide Path Management: Developed operations glide paths to reduce bench FTEs and drive productivity gains using levers such as automation, transformation tools, optimal staffing mix (band mix, GDC deployment), and seat utilization.
• Commercial & Financial Strategy: Partnered with FP&A teams to understand revenue targets and gross margin expectations; developed and executed strategic levers to meet commercial objectives and enhance margin outcomes.
• Digital Transformation & Automation: Led deployment of digital tools including SAP migration and HighRadius implementation, enhancing automation and efficiency in credit, collections, and reporting processes.
• Client-Centric Gain Share Execution: Analyzed Statements of Work (SOWs) to identify monetizable transformation initiatives. Engaged with clients to scope, negotiate, and execute gain share projects with measurable business impact.

KEY ACHEIVEMNETS & STRATEGIC PROJECTS :

• Maintained past due balances below the 18.25% target consecutively while managing an average monthly AR of ~$5.5B.
• Led a late fee collections initiative, generating an incremental $6.3M in FY24 and securing a $2.0M gain share.
• Fostered strong collaboration between collections and cash applications teams, reducing unapplied cash to
• Partnered with analytics teams to redesign deduction coding, improving dispute categorization and resolution efficiency.
• Spearheaded the cleanup of parent-child linkages, improving credit review efficiency for faster and more accurate credit

KEY Deliverables :

• Lead a team of 130 professionals for premium client Cardinal Health in Credit & collections.
• Identify areas for improvement & develop strategies to improve operational efficiency and client satisfaction.
• Collaborate with management to create long-term business plans, ensuring financial metrics are consistently met or exceeded.
• Mitigate business risks through frequent SOC & SOX assessments.

• Led end-to-end transition of Credit Management for 13 lines of business at Cardinal Health, coordinating with multiple stakeholders across four waves over 4–5 months.
• Managed complex remote transition during the pandemic, ensuring continuity by adapting to virtual knowledge transfers and remote onboarding models.
• Built financial analysis capability by learning and applying credit risk reviews through detailed analysis of client financial statements for specific high-risk LOBs.
• Oversaw ongoing credit operations to ensure seamless service delivery and adherence to defined SLA/KPI targets, while driving continuous improvement and stakeholder engagement.
• Identified and addressed process inefficiencies post-transition, including manual interventions, lack of automation, and poor reporting structures; implemented automation of redundant steps and introduced reporting to monitor SLA/KPI adherence.
• Led incident management by reviewing and approving root cause analyses to prevent recurrence of issues and minimize operational downtime.
• Maintained proactive communication with senior leadership and clients to align on performance, assess goal achievements, and address improvement areas — resulting in enhanced client satisfaction and operational performance.
• Provided team leadership through performance evaluations, mentoring, and participation in hiring processes to build a high-performing, future-ready team.

• Led end-to-end Order to Cash (OTC) operations for Mondelez International, covering Credit Management, Collections, Claims & Deductions, and Cash Application, ensuring seamless service delivery and adherence to SLAs/KPIs.
• Conducted regular operational reviews and one-on-one sessions with managers and team leads to provide direction, resolve challenges, and drive performance improvements.
• Oversaw staffing strategy, including performance evaluations, compensation reviews, and hiring decisions to ensure an engaged, high-performing, and right-sized team.
• Championed the implementation of QuickBase to enhance email tracking, SLA adherence, and dashboard reporting — significantly improving process visibility, accountability, and operational efficiency.