Java Script
Anant Pandey
ServiceNow Lead
Indore
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
2
2
Languages
Work History
ServiceNow Lead
StaidLogic
02.2024 - Current
- Successfully resolved complex configuration challenges, utilizing advanced scripting techniques within ServiceNow to meet client requirements.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
- Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
- Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.
- Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
- Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
ServiceNow Consultant
Penpal Consultants Pvt Ltd.
11.2023 - 01.2024
- Reduced incident resolution time, automating key processes and implementing self-service options for endusers.
- Maintained high levels of customer satisfaction through effective communication and timely resolution of reported incidents.
- Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
- Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
Application Developer
IBM India Pvt Ltd.
07.2011 - 03.2013
- Skilled in Websphere Message Broker for efficient data integration and message flow development. Experienced in creating seamless connections between diverse systems, enhancing data exchange.
- Adept at resolving complex integration issues and collaborating effectively with cross-functional teams. Guided team in layout modifications to improve functionality.
- Designed and developed application scripts for test scenarios.
Education
Bachelor of Science - Computer Science
Vellore Institute Of Technology
Vellore, Tamil Nadu 04.2001 -
Skills
Process Design
Incident Management
System Testing
Knowledge management
Business Analysis
Workflow configuration
Agile Methodology
Problem Management
ServiceNow Administration
ServiceNow Development
Service Portfolio Management
Accomplishments
- Created a company-wide, comprehensive training program for ServiceNow team members.
- Supervised team of seven staff members.
- Recipient of Orion Award and commendation for outstanding performance, leading to promotion at IBM.
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Software
C
C
Timeline
ServiceNow Lead
StaidLogic
02.2024 - Current
ServiceNow Consultant
Penpal Consultants Pvt Ltd.
11.2023 - 01.2024
Application Developer
IBM India Pvt Ltd.
07.2011 - 03.2013
Bachelor of Science - Computer Science
Vellore Institute Of Technology
04.2001 -