Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Anant Pandey

Anant Pandey

ServiceNow Lead
Indore

Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
2
2
Languages

Work History

ServiceNow Lead

StaidLogic
02.2024 - Current
  • Successfully resolved complex configuration challenges, utilizing advanced scripting techniques within ServiceNow to meet client requirements.
  • Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
  • Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
  • Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.
  • Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
  • Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.

ServiceNow Consultant

Penpal Consultants Pvt Ltd.
11.2023 - 01.2024
  • Reduced incident resolution time, automating key processes and implementing self-service options for endusers.
  • Maintained high levels of customer satisfaction through effective communication and timely resolution of reported incidents.
  • Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
  • Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.

Application Developer

IBM India Pvt Ltd.
07.2011 - 03.2013
  • Skilled in Websphere Message Broker for efficient data integration and message flow development. Experienced in creating seamless connections between diverse systems, enhancing data exchange.
  • Adept at resolving complex integration issues and collaborating effectively with cross-functional teams. Guided team in layout modifications to improve functionality.
  • Designed and developed application scripts for test scenarios.

Education

Bachelor of Science - Computer Science

Vellore Institute Of Technology
Vellore, Tamil Nadu
04.2001 -

Skills

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Accomplishments

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  • Created a company-wide, comprehensive training program for ServiceNow team members.
  • Supervised team of seven staff members.
  • Recipient of Orion Award and commendation for outstanding performance, leading to promotion at IBM.

Software

Java Script

C

C

Timeline

ServiceNow Lead

StaidLogic
02.2024 - Current

ServiceNow Consultant

Penpal Consultants Pvt Ltd.
11.2023 - 01.2024

Application Developer

IBM India Pvt Ltd.
07.2011 - 03.2013

Bachelor of Science - Computer Science

Vellore Institute Of Technology
04.2001 -

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Anant PandeyServiceNow Lead