Anant Raj
Patna
Summary
Goal-oriented professional and a dedicated Senior CSA with 15 years of experience in debt collection and customer service. Proven track record of consistently achieving collection targets and high CSAT scores. Vast experience in frst and third-party debt collection and adept at evaluating accounts and strategically maximizing collections. Comprehensive knowledge of relevant FDCPA legal requirements, and skilled in Communication, Negotiation, Microsoft Office, Power Bi, and SQL. Eager to bring expertise and results-driven approach to a new opportunity in debt collection and customer service as a Team Leader.
Overview
15
15
years of professional experience
Work History
Senior CSA
Firstsource Solutions Limited
Mumbai
06.2023 - Current
- Collection on high cash American Express Pre-charged of accounts.
Resident Expert
Encore Capital Group
Gurugram
06.2019 - 05.2023
- 3rd Party Debit Collection on charged of accounts.
- Consistently achieved assigned collection targets on high balance accounts along with 80% of CSAT score.
- Evaluated & Rewarded as Elite Collector.
Lead Credit Specialist
American Express (India) Private Limited
Gurugram
11.2014 - 03.2018
- First Party Collection on credit card dues for consumer & corporate segment.
- Consistently achieved monthly collection targets along with 95% CSAT throughout the tenure.
- Process SPOC for Leaves, SAM & RnR
Process Expert
Encore Capital Group
Gurugram
02.2013 - 04.2014
- 3rd Party Debit Collection on charged of accounts.
- Consistently achieved assigned collection targets.
- Evaluated Exceed Expectations for my performance.
Process Assistant
Steria India Ltd.
Noida
09.2009 - 12.2012
- Worked for Thames Water and helped Customers with the utility bill related issues and disputes.
- Responded to customer issues to provide immediate resolution and improve retention.
- Direct reporting to client.
- Providing process training to new hires and other competitors.
Education
Bachelor of Arts - Political Science
B. D. Evening College - Magadh University
Patna01-2008
10+2 - P.C.M
B. D. Evening College
Patna01-2004
High School Diploma -
Miller High School
Patna02-2002
Full Stack Data Science, AI, ML, DL - Data Science
Dataintteliage
PatnaSkills
- Debt Collection
- Customer Service
- Communication Skills
- Microsoft Office
- Power BI
- SQL
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior CSA
Firstsource Solutions Limited
06.2023 - Current
Resident Expert
Encore Capital Group
06.2019 - 05.2023
Lead Credit Specialist
American Express (India) Private Limited
11.2014 - 03.2018
Process Expert
Encore Capital Group
02.2013 - 04.2014
Process Assistant
Steria India Ltd.
09.2009 - 12.2012
Bachelor of Arts - Political Science
B. D. Evening College - Magadh University
10+2 - P.C.M
B. D. Evening College
High School Diploma -
Miller High School
Full Stack Data Science, AI, ML, DL - Data Science
Dataintteliage