Anant Vaibhav
Kolkata
Summary
Accomplished banking professional with over 10 years of expertise in product management, process compliance, and risk and operations management within the Banking industry. Proficient in designing and managing innovative banking products to drive customer engagement and revenue growth. Adept at developing and implementing robust compliance frameworks to ensure regulatory adherence and mitigate operational risks. Demonstrates strong analytical skills, cross-functional collaboration, and strategic thinking to optimize processes and enhance organizational efficiency. Proven track record of delivering results in dynamic and competitive environments.
Overview
13
13
years of professional experience
Work History
Product Manager (Personal Loans)
Bandhan Bank Ltd.
Kolkata
07.2023 - Current
- Channel Partner Management: Managed channel partner pay-out processes, including onboarding, reviews, and performance evaluations to ensure alignment with business objectives
- Digital Loan Journey Development for Pre-Approved Customers: Designed and implemented an end-to-end pre-approved digital journey, enhancing customer experience for existing bank customers
- Process Documentation: Drafted, presented, and disseminated process notes to relevant stakeholders across the bank, ensuring clarity and alignment in operations
- Policy Calibration: Analyzed portfolio behavior to recalibrate personal loan policies, optimizing risk management and business outcomes
- Lead Management Enhancement: Developed and refined lead management processes, improving lead tracking and conversion efficiency
- Inbound Channel Strategy: Explored and executed strategies to generate business from inbound channels, increasing conversion rates and revenue
- Insurance Vendor Management: Oversaw insurance vendor enrolment, SLA finalization, LOS integration, and smooth onboarding to streamline operations
- NACH Process Implementation: Designed and integrated the National Automated Clearing House (NACH) process with existing Loan Origination Systems (LOS) for retail assets
- Pricing and Trend Analysis: Managed pricing structures, communicated changes, and provided insights on IRR trends to support informed decision-making by business teams
- Customer Experience Management: Ensured prompt resolution of customer queries and complaints, working with customer service teams to improve response times and satisfaction rates
- Delivered marketing strategy updates on the campaigns to upper-level management.
- Provided technical guidance during troubleshooting efforts when needed.
Product Manager (Personal Loans)
Kotak Mahindra Bank Ltd.
Mumbai
04.2021 - 06.2023
- Responsible for driving Insta - PL business and achieving desired numbers from PA/PQ and Non-Kotak customer base
- Analysis of various business segments and calibrate the customer offerings for conversion of numbers
- Ensuring high quality customer experience of the digital journey adopted for various channels
- Working in close coordination with risk team and identifying customer base for increasing business numbers
- Ensuring campaign activities are in line with the business plan
- Suggest process improvement measures for CRM Next so that it can be optimally utilized for maximum output
- Addressing the entire customer complaints/queries received from BO, Regulator, Social Media, Senior Management, Customer service team and ensuring closure within the TAT
- Ensuring risk coverage of maximum portfolio
- Liaise with BIU/Operations/ IT and Credit for smooth functioning of business
- On boarding new business partners for facilitating insta PL
Product Manager (Personal Loans & Business loans)
ICICI Bank Ltd.
Mumbai
02.2018 - 03.2021
- Responsible for audit compliance for the business unit raised by Regulatory, Statutory, Internal and Concurrent Audit Groups
- Monitoring and maintaining NPS (Net Promoter Score) for business group for each channel/region/zone wise business trends for process adherence
- Process reengineering by reviewing/analyzing audit reports and sharing it with the business stake holders by highlighting high risk elements
- Analysis of Customer complaints, Critical Requests and proposing measures for reducing the same
- Responsible for carrying out Risk and control self-assessment activity to assess operational risks and effectiveness of controls
- Managing the PSL portfolio for the business and providing enablers to Sales/Credit teams for increasing the PSL base
- Correct implementation of Pricing related deviations for personal loan cases
- Disseminating guidelines and compliance letters to the respective Sales/Credit teams provided by the regulator and ensure it is complied with
- Analysis of Fraud and Mystery Shopping cases reported during the year and enforcing control mechanism by making process innovation
- Representing the business unit at Fraud Review Council, Asset Review forums and finalizing on the actionable assigned to the group
- Responsible for designing and conducting Audit on the outsourced vendors through external Audit agencies
Cluster Manager, Quality Assurance
Jana Small Finance Bank
Pune
06.2015 - 01.2018
- Responsible to drive and establish effective control on compliances for the allocated branches in the cluster
- Training/Handhold the branches on laid down policies and procedures, and share reports with the branches and supervisory lines for appropriate corrective actions to ensure improvement in audit and QA scores
- Ensure QA reports are released and closed as per specified TAT with proper compliances
- Identify and highlight instances of fraud / mass negligence to supervisors by means of special report
- Ensure implementation of prescribed complaint grievance redressal process and timely closure of complaints and insurance claim settlements
Process Associate (F&A Operations)
Gallagher Offshore Services Pvt. Ltd (Arthur J Gallagher)
Pune
07.2011 - 10.2012
- Coordinating with the onshore team during the transitional phase and designing the Standard Operating Procedures
- Maintaining the Insurer and Underwriter Accounts
- Reconciliation of Statement of Accounts with the Financial Reports generated by the system
- Generation of Payable Reports on weekly and monthly basis for the insurers
Education
MBA - Marketing
Balaji Institute of Modern Management
Pune01.2015
PGDRM -
Symbiosis Centre for Distance Learning
Pune01.2013
BBA -
Ness Wadia College of Commerce
Pune01.2011
Skills
- Digital journey design
- Customer experience
- Risk management
- Process improvement
- Training development
- Problem solving
- Channel partner management
Affiliations
- Travelling
- Driving
Accomplishments
- Achieved a 20% increase in pre-approved business by targeting the right customer segments with personalized offers.
- Implemented targeted fixes and optimized system functionality, reducing user-related errors to zero.
- Enhanced operational efficiency by automating recurring payment workflows, minimizing manual intervention and errors
Timeline
Product Manager (Personal Loans)
Bandhan Bank Ltd.
07.2023 - Current
Product Manager (Personal Loans)
Kotak Mahindra Bank Ltd.
04.2021 - 06.2023
Product Manager (Personal Loans & Business loans)
ICICI Bank Ltd.
02.2018 - 03.2021
Cluster Manager, Quality Assurance
Jana Small Finance Bank
06.2015 - 01.2018
Process Associate (F&A Operations)
Gallagher Offshore Services Pvt. Ltd (Arthur J Gallagher)
07.2011 - 10.2012
MBA - Marketing
Balaji Institute of Modern Management
PGDRM -
Symbiosis Centre for Distance Learning
BBA -
Ness Wadia College of Commerce
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