Shweta Dixit
Hyderabad
Summary
A dynamic and competent professional with 8 years of experience in ensuring process quality and adherence to industry standards. Proficient in conducting audits, identifying areas of improvement, and implementing corrective actions. Rich experience in end-to-end solution of US health care RCM business
Overview
2
2
years of professional experience
Work History
Sr. Quality specilisty (Assistant Manager)
Sagility Health Solution
05.2022 - Current
- Spearheading process transition initiatives inclusive of assessing business requirements, coordinating in developing process flows, etc
- As well as setting up targets, SOP & SLA and maintaining Critical to Quality targets
- Benchmarking best practices, reviewing metrics to ensure consistency in quality of interaction with clients and foster a continuous improvement in service levels
- Managing in deploying and building TQ framework processes
- Ensuring appropriate resource allocation and risk mitigation while managing end-to-end process quality, customer satisfaction and costs
- Communicate effectively with the team and management on project development, timelines and results
- Set the vision, direction and culture of the team by managing individual and team performance expectations and goals
- Responsible for driving a robust feedback mechanism and building competencies through monthly/annual performance review to ensure individual and process excellence
- Ensure a succession planning is in place within the team in case of contingency, attrition or promotion
- Delegating projects, by retaining the active control
- Understanding client requirements/VOC through monthly reviews and Annual Client Value surveys, deploy action plans to improve customer satisfaction
- Performs defect analysis and evaluates trends using statistical methods, identifies elements (CAPA) that is needed to support business objectives and improve accuracy
- Conduct one-one/appraisals for the team members and provide feedback, coach them on improving performance.
Team Leader Quality
Accurio Health Pvt. Ltd
05.2002
- Perform transaction or call monitoring; share feedbacks with the team within 24 hours of the transaction monitoring
- Analyze the major pain areas and provide resolution through root cause analysis for Operational Metrics
- Ensure smooth transition of changes\migration of new Process into Operations by conforming to quality
- Conduct pre shift briefing for the team to share the process updates
- Also sending weekly Quality refresher emails and day end reports
- Create SOPs and circulate the same post Ops & Client approvals
- Responsible for sharing the process health dashboard with the management on weekly basis for client reviews and meetings
- Also doing monthly top defect sessions to discuss major areas of improvements
- Provide training to the new hires.
AR Analyst
R1 RCM Global Services Pvt. Ltd
05.2002
- Denial claims follow-up, claim submission, payment posting, Post payment follow-up (PPFU) and credit balance
PATIENT CARE COORDINATOR
Apollo Hospital
05.2002
- Denial claims follow-up, claim submission, payment posting, Post payment follow-up (PPFU) and credit balance
Education
Master of Science - Biotechnology
BBA University Lucknow
08.2015
Bachelor of Science - Biotechnology
Kanpur University
06.2013
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Supervision and leadership
- Quality Management Systems
- Problem-solving abilities
- Performance monitoring
- Customer Satisfaction
- Documentation Control
- Operational Improvements
- Compliance Monitoring
- Operational Excellence
- Internal Auditing
Personal Information
Title: Business Excellence Professional
Timeline
Sr. Quality specilisty (Assistant Manager)
Sagility Health Solution
05.2022 - Current
Team Leader Quality
Accurio Health Pvt. Ltd
05.2002
AR Analyst
R1 RCM Global Services Pvt. Ltd
05.2002
PATIENT CARE COORDINATOR
Apollo Hospital
05.2002
Master of Science - Biotechnology
BBA University Lucknow
Bachelor of Science - Biotechnology
Kanpur University
Similar Profiles
Tashia TecheiraTashia Techeira
Customer Service Rep. at Sagility HealthCustomer Service Rep. at Sagility Health
T'Shumbie Tranell FordT'Shumbie Tranell Ford
Customer Care Representative at Sagility HealthCustomer Care Representative at Sagility Health
Tameka SwanTameka Swan
Patient Advocate at Sagility HealthPatient Advocate at Sagility Health
Padmaja AkellaPadmaja Akella
Customer Service Associate (Credit & Operations) at Bank of BarodaCustomer Service Associate (Credit & Operations) at Bank of Baroda
Saket RaiSaket Rai
Lead - Affiliate Marketing at GrabOn (InspireLabs Solution Pvt. Ltd.)Lead - Affiliate Marketing at GrabOn (InspireLabs Solution Pvt. Ltd.)