Ananth Padmanabhan
Chennai
Summary
As an accomplished software Test Manager with over 16 years of national & international experience including responsibilities such as Test manager, Software Test Life Cycle, QA Methodology, QA Validations, Software Quality Assurance, Manual & Automation Testing, besides
others.
I believe that my strong background in IT combined with my extensive experience in planning, executing, monitoring, and closing a variety of projects, makes me ideally suited to this role. I am highly organized and self-motivated, have excellent communication skills, and thrive in high-pressure environments. I am prepared for the next challenge in my career and look forward to hearing from you.
Backed by strong credentials including an engineering Degree, technical certifications, advanced command of various test management tools, working knowledge of E-Commerce, Online Payments,
Health care, Digital Marketing domains, Data Analytics domains, contact centre omni channels and cross-platform skills in Windows, Linux, and UNIX.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Test Manager
Servion Global Solution Malaysia
05.2022 - Current
- Providing test process consulting, test solutions for the assignments as per the requirement and working a closely with the team to get work done
- Involved in task allocation and monitoring the same within the team
- Responsible for preparation of test status report at the end of each iteration and attend defect management, project status meeting
- Analyzed Project Requirement Document to identify testing criteria for creating test scenarios and test cases
- Responsible for preparing the test sets in Jira for various iterations of testing
- Performed Integration testing, System testing, Build acceptance, Compatibility and Regression testing
- Coordinated and prioritized software re-testing of fixed defects
- Involved in test case peer review and followed the review mechanism
- Utilize custom bug tracking application for reporting and tracking the defects
- Worked closely with the development team to ensure that all defects are brought to resolution prior to deployment
- Involved in build acceptance testing before proceeding with the next iteration of the build
- UAT Coordination with Test Team and Development team
- Investigate UAT defects and assign to Project Test team in case of valid defect and Reject defect to UAT Team in case of wrong defect/Invalid defect with adequate artifacts
- Providing quick work around solution to UAT defects to UAT team
- Attending Defect Meeting with customer on daily basis
- Participated in various meetings and discussed enhancement and modification request issues
- Internal team meeting, Daily status / weekly status Preparation of Traceability matrix to ensure the completeness of the coverage and configured test lab for various deployment scenarios
- Act as a SPOC between onshore and offshore teams
- Responsible for closure of defects within Service Level Agreement.
- Experienced in testing IVR application with Inbound and outbound call flows.
- Ability to analyze to convert Business requirements for IVR Applications to Test Scenarios
- Experienced in working on CTI, TMAC and phone testing.
- Analyzed and tested for Directed dialogue, DTMF, Voice IVR, chatbot and Text to speech that increased customer utilization and retention in IVR.
- Worked on custom software applications that integrated the IVR, Advanced Speech Recognition, Directed Dialogue, Call Center solutions, Avaya CTI, Web, and foreign host connectivity and transactions.
- Experienced in determining RPA best practices and suggests how to improve current Quality Processes
- Managing the performance testing using CYARA for IVR Application
- Managing the Performance testing using Load runner
Senior Test Lead
Servion Global Solution Chennai
07.2015 - 05.2022
- Test case preparation, Test Data Preparation, Testing and Readiness report to management for customer UAT
- Building Testing and System knowledge competency within the team to ensure team members can perform testing for different storefronts and products at any point of time.
- Providing test process consulting, test solutions for the assignments as per the requirement and working closely with the team to get work done.
- Involved in task allocation and monitoring the same within the team.
- Responsible for preparation of test status report at the end of each iteration and attend defect management, project status meeting.
- Analyses Project Requirement Document to identify testing criteria for creating test scenarios and test cases.
- Responsible for preparing the test sets in Jira for various iterations of testing.
- Performed Integration testing, System testing, Build acceptance, Compatibility and Regression testing.
- Coordinated and prioritized software re-testing of fixed defects.
- Involved in test case peer review and followed the review mechanism.
- Utilize custom bug tracking application for reporting and tracking the defects.
- Worked closely with the development team to ensure that all defects are brought to resolution prior to deployment.
- Involved in build acceptance testing before proceeding with the next iteration of the build.
Member Technical Staff
Ness Technology Chennai
10.2006 - 06.2015
- Building Testing and System knowledge competency within the team to ensure team members can perform testing for different storefronts and products at any point of time.
- Providing test process consulting, test solutions for the assignments as per the requirement and working closely with the team to get work done.
- Involved in task allocation and monitoring the same within the team.
- Worked on an automation framework that uses Selenium web driver as UI automation tool, Eclipse as development tool, Maven as build tool, testNG for testing framework.
- Responsible for preparation of test status report at the end of each iteration and also attend defect management, project status meeting.
- Analyzed Project Requirement Document to identify testing criteria for creating test scenarios and test cases.
- Responsible for preparing the test sets in Quality Center for various iterations of testing.
- Developed SQL queries to query the database to test the back end process of the application using Aqua data studio.
- Performed Integration testing, System testing, Build acceptance, Compatibility and Regression testing.
- Coordinated, prioritized, and involved software re-testing of fixed defects.
- Involved in writing UNIX commands and executing the Shell scripts.
- Involved in test case peer review and followed the review mechanism.
- Utilize custom bug tracking application (Bugzilla) for reporting and tracking the defects.
- Worked closely with the development team to ensure that all defects are brought to resolution prior to deployment.
- Involved in build acceptance testing before proceeding with the next iteration of the build.
- Participated in various meetings and discussed enhancement and modification request issues.
- Preparation of traceability matrix to ensure the completeness of the coverage and configured test lab for various deployment scenarios.
Skills
- Core Java
- Phyton
- Test rail
- Eclipse
- Maven
- Jenkins
- Git
- Selenium
- Soap UI
- RPA -Ui Path
- Rest API
- Postman
- TOSCA
- Rally
- Jira
- Confluence
- SQA Testing & Methodologies
- Test Plans, Cases & Processes
- Requirements Analysis
- Regression Testing
- Test Automation
- Test Strategies & coverage
- Defect / Bug Tracking
- UI & Compatibility Testing
- Scripting & Documentation
- Test Reporting & Metrics
- People Management
- Agile Methodology
- IVR testing
- Amazon connect
- Contact center
Certification
- PRINCE 2 Practitioner - Certified Project Management
- Certified Scrum Master from Scrum Alliance
- Blue Prism (ADO1) Certified
- Ui Path Certified
- Tosca Automation Tool Certified
- Amazon Connect AWS Contact Center
Education Credentials
- Bachelor of Engineering, Bharathidasan University, Trichy, Tamil Nadu
- PG Diploma in Total Quality Management, NATIONAL INSTITUTE OF LABOUR MANAGEMENT, Tamil Nadu
Onsite Experience
- UOB Malaysia, 05/22
- Bank Muscat - MUSCAT
- Click fox-Denver-US
- PAYPAL-SANJOSE-US
Personal Information
- Date of Birth: 05/14/76
- Gender: Male
- Marital Status: Married
Languages
- English
- Tamil
- Telugu
Timeline
Test Manager
Servion Global Solution Malaysia
05.2022 - Current
Senior Test Lead
Servion Global Solution Chennai
07.2015 - 05.2022
Member Technical Staff
Ness Technology Chennai
10.2006 - 06.2015
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