ALNA ANTONY

Streamlined customer onboarding by managing new registrations for loans, chit funds, and investments.

Guided customers through onboarding processes, resulting in higher retention rates.

• Ensured accurate completion and signing of all forms during the onboarding process.
• Tracked missing or pending documents, ensuring timely resolutions for customer onboarding.
• Verified KYC documents, including Aadhaar, PAN, and address proof.
• Resolved customer queries regarding accounts, payments, and schemes, contributing to increased satisfaction.
• Maintained secure custody of customer files and legal documents in both physical and digital formats.
• Prepared daily and weekly reports on new joins and pending documents for branch manager updates.

• Assisted in recruitment and selection, including resume screening and interview coordination
• Supported onboarding and induction of new employees
• Assisted in employee training and development programs
• Facilitated communication between management and staff to address concerns and enhance workplace engagement
• Addressed employee queries and supported HR issue resolution
• Managed attendance and leave records, providing payroll support to ensure accurate employee compensation
• Maintained employee records and HR documentation
• Coordinated with counselors and consultants to support staffing needs and monitor performance metrics

• Handled accurate billing and cash transactions
• Assisted customers with billing queries to enhance satisfaction
• Maintained daily cash balance and prepared reports for accurate financial tracking
• Ensured fast, accurate service during peak hours to optimize customer experience
• Operated POS system for processing transactions
• Assisted with stock and price checks for accurate billing

• Handled billing, invoicing, and receipts in Tally to support timely revenue collection
• Created GST and tax compliance reports to meet regulatory requirements.
• Maintained accurate finance records in Tally ERP to ensure reliable financial reporting
• Prepared daily/weekly/monthly sales and purchase reports to facilitate informed decision-making
• Supported audit preparation with accurate tally report

• Prepared and filed GST returns, including GSTR-1 and GSTR-3B.
• Executed GST registration and compliance filings, ensuring adherence to regulatory requirements for various clients.
• Managed tax invoices, e-way bills, and debit/credit notes to maintain accurate financial records and support compliance.
• Demonstrated strong understanding of taxation rules and government regulations.
• Coordinated with auditors and tax consultants to ensure compliance.
• Compiled monthly, quarterly, and annual financial reports to provide stakeholders with accurate insights into financial performance.