Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
ANANTHAN NAIR
R
THIRUVANATHAPURAM
Summary
Overview
7
years of professional experience
7
years of post-secondary education
Work History
WONDER SHOPPYThiruvanthapuram
Network Technician
09.2018 - Current
Job overview
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Dressed and installed fiber cabling and hardware.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Troubleshot hardware and software to determine and rectify network problems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Installed network jacks in new construction and within existing facilities
C B C motorsThiruvanthapuram
Customer Relationship Manager
06.2016 - 08.2018
Job overview
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Managed department call volume of 250 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained statistical database of customers using HIRISE for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 80% increase in sales.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Noorul Islam UniversityKumaracoil, Tamil Nadu, India
Bachelor of Engineering in Automobile Engineering from Engineering Automobile
07.2012 - 06.2016
University Overview
K.S. Abraham Memorial Higher Secondary SchoolThiruvanthapuram, India
Higher Secondary from Computer Science
08.2010 - 07.2012
University Overview
Sree Vidyadhiraja Vidya Mandir Higher Secondary Thiruvanthapuram, India
Secondary School
03.2009 - 05.2010
University Overview
Skills
Network configuration
Timeline
Network Technician
WONDER SHOPPY
09.2018 - Current
Customer Relationship Manager
C B C motors
06.2016 - 08.2018
Noorul Islam University
Bachelor of Engineering in Automobile Engineering from Engineering Automobile
07.2012 - 06.2016
K.S. Abraham Memorial Higher Secondary School
Higher Secondary from Computer Science
08.2010 - 07.2012
Sree Vidyadhiraja Vidya Mandir Higher Secondary
Secondary School
03.2009 - 05.2010
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