Microsoft office
Anantha Ramakrishna Komanduri
Assistant Manager
Hyderabad
Summary
Assistant Operation Manager with extensive background in administration and Operations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Insurance practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
Work History
Assistant Manager - Operations
Tata Consultancy Services
Hyderabad
12.2015 - Current
- Domain expert supporting a large-scale financial services company (Insurance) based in USA with end-to-end Operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations team to support operational excellence and excellent customer service.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Previous Roles:
- Business Process Lead – supporting the KYC & AML Transaction Monitoring operations team in a large-scale financial services company based in UK.
Customer Service Manager
INDUSIND BANK LTD, LIFE
Visakhapatnam
04.2015 - 11.2015
- Verifies all aspects of Client Identification Program (CIP) and necessary account opening documents are provided and in accordance with KYC, CDD & EDD, USA Patriot Act, RBI guidelines
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Conducts enhanced due diligence research in attempts to find derogatory/background information used to aid client decisions in initiating, maintaining or closing business relationships
- Ensures final reports are comprehensive, compliant and suitable for use in client on-boarding decision-making processes
- Name Screening – Forward, Reverse & Retrospective screening
- Adhering to KYC, AML & Standard process guidelines with regards to Account Opening Form’s
- Quality Assurance and Complaints Management
- Reporting Suspicious Activity Report (SAR) & Currency Transaction Report (CTR)
- Worked as, INSURANCE COMPANY at NARASARAOPET & MARKAPUR areas from
Training Manager
Exide Life Insurance
Narasaraopet
11.2014 - 03.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more than 24 employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Researched and obtained relevant course materials to achieve training objectives.
Associate Financial Service Manager
ICICI Prudential Insurance company at Guntur
Guntur
10.2013 - 11.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Handled approximately 20 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Finalized sales and collected necessary deposits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Relationship Manager
Reliance Securities Ltd, Visakhapatnam
Visakhapatnam
11.2010 - 05.2011
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Operations departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Educated customers about Equity & F&O and processed purchases.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
BDM (Business Development Manager)
HDFC STANDARD LIFE INSURANCE COMPANY, GUNTUR
Guntur
06.2007 - 04.2009
- Managed team of Agents, overseeing hiring, training and professional growth of agents.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with agents to achieve target results.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified opportunities and cultivated new business through 22 new cold calls per week.
Education
LLB - Law (Pre-Law)
A C College of Law
Guntur 04.2021 - Current
MBA - Finance & HR
Sathyabama Institute of Science & Technology
Chennai 08.2004 - 01.2006
B. Com - Commerce
Acharya Nagarjuna University
Guntur 06.2001 - 01.2004
Intermediate - Civics, Economics & Commerce
Board of Intermediate Education
Guntur 06.2000 - 05.2001
Matriculation - SSC
Mahavir Memorial High School
Guntur 06.1997 - 05.1998
Skills
Project Management
Certification
Google Project Management
Accomplishments
- Collaborated with team of 9 in the development of Automation of Payments.
- Achieved Result by completing Automation with accuracy and efficiency.
Software
Timeline
Google Project Management
06-2022
Agile Champion by TCS
03-2022
LLB - Law (Pre-Law)
A C College of Law
04.2021 - Current
Licentiate by III
03-2021
Six Sigma Green Belt
02-2017
Assistant Manager - Operations
Tata Consultancy Services
12.2015 - Current
Customer Service Manager
INDUSIND BANK LTD, LIFE
04.2015 - 11.2015
Training Manager
Exide Life Insurance
11.2014 - 03.2015
Associate Financial Service Manager
ICICI Prudential Insurance company at Guntur
10.2013 - 11.2014
Relationship Manager
Reliance Securities Ltd, Visakhapatnam
11.2010 - 05.2011
BDM (Business Development Manager)
HDFC STANDARD LIFE INSURANCE COMPANY, GUNTUR
06.2007 - 04.2009
MBA - Finance & HR
Sathyabama Institute of Science & Technology
08.2004 - 01.2006
B. Com - Commerce
Acharya Nagarjuna University
06.2001 - 01.2004
Intermediate - Civics, Economics & Commerce
Board of Intermediate Education
06.2000 - 05.2001
Matriculation - SSC
Mahavir Memorial High School
06.1997 - 05.1998
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