Anantharaman Ashok Kumar

• Implemented CLM products for approximately 6 enterprise customers in the Healthcare and Lifesciences vertical, following the organization's implementation methodology
• Collaborated closely with the business to develop optimal solutions that effectively met implementation objectives
• Facilitated requirement gathering sessions, designed functional specifications, and conducted demos for customers, while also generating necessary documentation
• Worked in collaboration with cross-functional teams such as Product, Engineering, Operations, Quality Assurance, and Support across multiple projects
• Took ownership of system configuration and deployment tasks across various assignments
• Integrated multiple systems with the CLM product, enabling seamless data automation between platforms
• Contributed to building internal consulting capabilities within the team
• Created comprehensive user guides and training materials to support user navigation
• Provided valuable feedback from customers and implementation experience to shape the product roadmap.

· Executed ICI CLM product implementations for enterprise customers across pharma vertical in accordance with the organization implementation methodology.

· Conceptualized and formulated best of breed solutions in close collaboration with business that effectively addressed key implementation objectives.

· Drove requirement gathering sessions, functional design, and demos with customers. Worked closely with cross functional teams like Engineering, Operations, Quality Assurance and Support across multiple engagements.

· Owned system configuration and deployment activities across multiple assignments.

· Contributed towards internal consulting capability building within the team.

· Imparted to product roadmap through active feedback from customers and implementation experience.

· Implemented ICI Contracting and Sourcing

· Ensure legal compliance by following company policies, procedures, guidelines and insurance regulations

· Maintain quality customer services by following customer service practices; responding to customer inquiries

· Protect operations by keeping claims information confidential

· Handling team size of 20 people and conducting one on one’s

· Maintain the company compliance polices in all aspects

· Provided great ideas on critical circumstances to improve the process Quality

· Motivate the team to participate in all brainstorming and engagement activities

· Ensure team to meet all the KRI metrics by following SLA

· Use to prepare inventory report for inventory calls on daily basis

· Inspired each and every team member to perform and produce their best

· Determined the duties and responsibilities of individuals in a team

· Analyzed the individual performance of each team member and motivated them to perform even better

· Organized training workshops to improve the performance of the members who were lagging behind in terms of performance and interpersonal skills

· Use to manage Team Forecasts/Inventory Management

· Use to manage MIS reports such as Productivity, Stack, Attendance, Overtime Payout

· Was part of Projects which improved the Account Revenue/Quality

· Offered solutions to the top management regarding project-related queries

· Handle the process day to day issues such as System Fault, Cab delays and FMG related issues

· Handling WBR and MBR calls with the Client from Claims Adjudication

· Had good exposure to the Account Revenues/Team Revenues

· Managed the Quality for the entire Site and Training Curriculum for the employees in the Account

· Strong customer service skills and dedication to maintaining the TAT during all transactions.

· Excellent ability to make decisions and understanding of Customer Satisfaction and development in the Project

· Outstanding capabilities with managing a team of diverse individuals and maintaining positive attitudes and keeping them engaged in their work

· Top skills in written and oral communication, which helps customers and team members know exactly what my message is