Ananthi SR
Banker
Chennai
Summary
Dedicated and detail-oriented banking professional with experience in branch management, team leadership, and regulatory compliance. Looking for a challenging opportunity to contribute to the success of a reputable financial institution by delivering strategic insights and driving operational excellence.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Deputy Manager (E-Mail Management / HR Advisor)
HDFC Bank
08.2021 - Current
- Managed escalated cases with tact and diplomacy, resolving complex customer issues to ensure satisfaction and retention
- Prioritized and addressed escalated inquiries promptly, demonstrating strong problem-solving skills and attention to detail
- Collaborated with cross-functional teams to investigate and resolve escalated cases, fostering effective communication and teamwork
- Maintained detailed records of escalated cases and their resolutions, contributing to process improvements and customer service excellence
- Responsible for managing and organizing incoming and outgoing escalated emails (social media and other platforms)
- Implemented strategies to improve email response time and organization
- Trained new employees on email management procedures
- Oversaw email communication [Queries related to debit card, net banking and fraud/ scam cases ]
- Developed and maintained email templates for consistent communication
- Conducted regular audits to ensure compliance with email policies and procedures
- Resolved email-related issues and escalated when necessary
- Proficient in email management software (e.g., Microsoft Outlook,excel Gmail, etc.)
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy in handling sensitive information
- Ability to work well independently and as part of a team.
Senior Talent Acquisition
Covenant Consultants
01.2014 - 03.2018
- 4+ Years experience as HR senior recruiter Developed and implemented recruitment strategies to source and attract IT professionals, utilizing online job boards, social media, and networking events
- Conducted interviews, assessed candidates' technical skills and cultural fit, and coordinated hiring decisions with IT managers and department heads
- Managed the offer negotiation and onboarding process for new hires, ensuring a positive candidate experience and successful integration into the organization
- Maintained recruitment metrics and reports, analyzing data to identify trends, evaluate effectiveness, and make data-driven decisions to improve recruitment processes
- Collaborating with HR leadership and business heads in high dynamic business setting to implement HR plans and solutions
- Role involves understanding the client's requirement and processing the requirement
- End to end recruiting and providing training to recruiters in various areas to enable them work independently towards broadly defined goals
- Interacting with Hiring managers for gathering, understanding, and prioritizing job descriptions, screening profiles, scheduling/ coordinating interviews, gathering feedback and other post interview processes
- Screening candidates on phone to evaluate technical/ interest fitment for the given position and giving qualified profiles to the panelist within prescribed timelines for further evaluation
- Follow up with candidates, vendors, accounts executive and clients as required.
Education
M.B.A (HR &Marketing) - undefined
Rajalakshmi Engineering College
01.2012 - 04.2014
B. Tech (IT) - undefined
Panimalar Institute of technology
01.2008 - 04.2012
XII (State Board) - undefined
Velammal Matriculation Higher Secondary School
X(CBSE) - undefined
S.B.O.A school and junior college
Skills
Retail banking, customer service, escalation handling, Email handing,end to end Recruitment
undefinedAccomplishments
- Received Rating – 1 (A) (Excellent Contributor and Key Performer) – FY 2021-22 at HDFC Bank.
- Received Best Performer award for three consecutive terms at Tele Performance, got WOW award (Top Performer – month) and Silver award (Top Performer for three consecutive months – Cash Reward – Rs. 5K) at HDFC Bank.
- Maintaining Quality and SLA (Service Level Agreement) for the consecutive year.
- Bravo” winner for excellent client handling for consecutive three years and Special Achievement and Championship awards for outstanding performance for various quarters
- Special Appreciation for closing multiple Data Scientists, Cloud position for top Investment banking (Leadership roles).
Disclaimer
I declare that the information provided by me in this resume are true and correct to the best of my knowledge.
Timeline
Deputy Manager (E-Mail Management / HR Advisor)
HDFC Bank
08.2021 - Current
Senior Talent Acquisition
Covenant Consultants
01.2014 - 03.2018
M.B.A (HR &Marketing) - undefined
Rajalakshmi Engineering College
01.2012 - 04.2014
B. Tech (IT) - undefined
Panimalar Institute of technology
01.2008 - 04.2012
XII (State Board) - undefined
Velammal Matriculation Higher Secondary School
X(CBSE) - undefined
S.B.O.A school and junior college
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