Ananthu B Nair
Trivandrum,
Summary
Dynamic Salesforce QA Analyst with over 3 years at Tata Consultancy Services, excelling in Salesforce configurations and user management. Proven track record in leading QA activities for large projects, enhancing testing efficiency and ensuring quality sign-off. Adept at collaboration and troubleshooting, driving successful CRM implementations and integrations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce QA Analyst
Tata Consultancy Services
Trivandrum
05.2022 - Current
- 3+ years of experience in Salesforce manual testing, supporting CRM implementations, and enhancements across multiple releases.
- Analyzed business requirements and technical specifications to design detailed test plans, test scenarios, and test cases.
- Performed functional, regression, integration, and UAT testing for Salesforce applications, ensuring end-to-end business flow validation.
- Validated Salesforce configurations and customizations, including custom objects, workflows, validation rules, profiles, and permissions.
- Hands-on experience in integration and API testing, validating data exchange between Salesforce and third-party systems.
- Collaborated closely with Salesforce developers, admins, and business stakeholders to identify issues and ensure timely resolution.
- Extensively used OpenText ALM (HP ALM) for test case management, defect tracking, execution reporting, and traceability.
- Supported Salesforce release cycles, including sandbox testing, pre-production, and production deployments, smoke testing, and post-release validation.
- From 2025, I led QA activities for a large Salesforce project, coordinating testing efforts, guiding team members, and ensuring quality sign-off.
- Experienced in Agile/Scrum environments, actively participating in sprint planning, reviews, and defect triage meetings.
Education
Bachelor's - Technology, Mechanical Engineer
Vidya Academy of Science and Technology
Trivandrum01.2019
Skills
- Salesforce Configurations
- OpenText ALM
- Functional testing
- API testing
- Regression testing
- UAT testing
- Test planning
- Defect tracking
- Team collaboration
- Performance testing
- Test case development
- Deployment
- Code Debugging
- Troubleshooting
- Sandbox Management
- Basic Apex Programming
- Apex Triggers Basics
Certification
• Salesforce Certified Agentforce Specialist
• Salesforce Certified AI Associate
• Salesforce Certified Administrator
• Salesforce Certified AI Associate
• Salesforce Certified Administrator
Accomplishments
- Star of the Month Award, TCS
- Service & Commitment Award, TCS
- Xcelerate Warrior Certificate, TCS
Languages
English
Proficient (C2)
C2
Timeline
Salesforce QA Analyst
Tata Consultancy Services
05.2022 - Current
Bachelor's - Technology, Mechanical Engineer
Vidya Academy of Science and Technology