Ananthu Saji
Experienced Eager To Learn ProcessEngineer,Technical Services
Jamnagar,GJ
Summary
Customer Service Executive with experience resolving complaints, building customer relationships, and supporting service operations across automotive workshops. Turns attentive listening and clear communication into faster issue resolution, smoother follow-up, and better customer satisfaction. Brings vehicle diagnostics, service advising, service estimation, and team supervision exposure into customer-facing work.
Overview
4
4
Languages
5
5
years of professional experience
Work History
Senior Officer
TVS Automobile Solutions Private
04.2026 - Current
- Franchise Operations & Target Achievement: Oversee franchise operations across the Saurashtra region, consistently driving franchise performance to meet and exceed monthly revenue, volume, and service targets.
Parts & Insurance Management: Provide end-to-end support to franchise partners by resolving spare parts supply chain bottlenecks and streamlining insurance claim settlements to minimize turn-around time (TAT).
Audit & Compliance Management: Conduct rigorous monthly workshop audits to ensure full adherence to company SOPs, quality standards, safety protocols, and operational guidelines.
Franchise Relationship & Growth: Serve as the primary liaison between the company and franchise owners, driving operational efficiency, technician capability, and customer satisfaction across all workshop bays.
Works manager
Ashok Leyland authorized service center
03.2025 - 12.2025
- Managed branch operations, coordinated daily workflow, and drove target achievement across the service center.
- Led team handling and gave employee performance feedback to strengthen accountability and service consistency.
- Built customer relationship management through clear communication and responsive handling of service concerns.
- Applied vehicle diagnostics systems, DEF/SCR troubleshooting, and diagnostic scanner operation to support technical issue resolution.
- Documented compensation details, including a 27000 salary, in branch employment records.
Service and sales engineer
Launch India
03.2024 - 02.2025
- Performs the vehicle system diagnostic test through Launch Scanner like any issue related to engine, brakes, airbags, transmission, Electronic parking brakes (EPB), Diesel particulate filters (DPF), Steering angle sensors (SAS), Tyre pressure monitoring system (TPMS), Key coding.
- Managed sales of advanced vehicle diagnosis scanners, educating clients on technical features and benefits.
- Demonstrated product capabilities to prospective clients, aligning the scanner's functionalities with their business needs.
Service Advisor
Atul Motors
07.2023 - 11.2023
- Monitored service progress closely to keep repairs moving and maintain timely customer communication.
- Conducted thorough vehicle inspections to identify maintenance needs and guide accurate service recommendations.
- Applied service estimation and customer relationship skills to explain repair options clearly and support informed decisions.
Floor Supervisor
Ashok Leyland
06.2022 - 07.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity
- Optimized employee performance by conducting regular evaluations and providing constructive feedback
Customer Service Executive
AVG Motors
02.2022 - 06.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally
- Developed strong customer relationships through attentive listening, empathy, and clear communication
Education
PG Diploma - AUTOMOBILE ENGINEERING
NSS POLYTECHNIC
01-2021
Class XII - undefined
01-2019
Class X - undefined
01-2017
Skills
- Vehicle diagnostics systems
- DEF/SCR troubleshooting
- Diagnostic scanner operation
- Service estimation
- Warranty claim processing
- Supervision
- Team handling
- Customer relationship
- Employee performance feedback
- Branch operations management
Interests
Travelling, automotive enthusiast
Personal Information
- Date of Birth: Jul 04, 2001
- Gender: Male
- Marital Status: Single/Unmarried
Timeline
Senior Officer
TVS Automobile Solutions Private
04.2026 - Current
Works manager
Ashok Leyland authorized service center
03.2025 - 12.2025
Service and sales engineer
Launch India
03.2024 - 02.2025
Service Advisor
Atul Motors
07.2023 - 11.2023
Floor Supervisor
Ashok Leyland
06.2022 - 07.2023
Customer Service Executive
AVG Motors
02.2022 - 06.2022
Class X - undefined
Class XII - undefined
PG Diploma - AUTOMOBILE ENGINEERING
NSS POLYTECHNIC