Amit Singh Bisht

Results-driven manager specializing in material master administration with expertise in inventory control and staff performance enhancement. Developed and implemented improvement plans that significantly reduced waste and maintained optimal stock levels. Fostered a high-performance work environment focused on accountability and continuous improvement.

• ROCKWELL AUTOMATION, 2021-04-01, present, Milwaukee, Wisconsin, U.S., Business Process Analyst, Working on SAP, CRM & Oracle to fulfill customer requirements, Working on transitions to get the process automated., Handling queries related to Software transfer, FLS service orders, order entry etc., Managing process hygiene report and creating dashboard for stakeholders, Taking Care of PO and releasing the Payments Info to Accounts team, Working as a BVA on Celonis to automate the reports and for on time delivery project automation., Working as a SME for logistics and coordinating with US bank to review pending invoices, 5.5+ years, Within 6 months of my tenured I've been promoted as the SPOC for China Region., Got appreciated from Stake holders for providing the regular updates and delivering the critical orders during pandemic., Provided CI for removing the several touch points for rare catalogs., SAP, Power BI, CRM, Oracle
• BT Global Business Services Pvt Ltd., 2016-11-01, 2021-04-01, London, England, United Kingdom, SRC-Expert, Have been taking care of various responsibilities like; Service Request Management & Reconciliation for U.S. Bank contracts., Managed the end customer deliverables (including speaking to the end customer) i.e. processing tasks in L2C Cycle of Service Request Management., Took complete ownership to ensure service requests are delivered within agreed service level agreement and as per standard operation procedure., Worked with internal and external supplier to meet the end customer requirement., Formulated customer proposal which included detailing margin with commercial and technical documentation., Regular chasing and follow-up of service requests and overall performance review on daily, weekly and monthly bases., Collaborated with customer's technical team to understand the requirements and capture the complete requirement on triage calls and Request form templates., Coordinated with project managers to get a track of all completed order along with the dates for each site and project., Query Management: Handling and resolving the queries raised by the customer on daily basis, related to Invoicing, services delivered, or any change requested by the customer., Communicate with Market Unit, Commercial & different teams regarding complex service request and billing issues, inquiries and changes., Knowledge of BT tools - SQE, rSQE, iBUY, Markview, Expedio, Intrepid., Prepared the monthly and annual reports., Worked on various trackers other than BAU work like SLA tracker, Change Log, Jeopardy report, PO tracker, TPCA tracker and Issue Log., Performed as a Virtual SME for the team, handled team monthly reporting's i.e. Ops Desk, SRM data, Utilization., Being a part of CI team as well and taken the responsibility of team issue log, also monitoring the progress on issues using various tools., Business Managers have appreciated my work on monthly review calls., Received appreciation from manager several times for dedication and perfection in work., SQE, rSQE, iBUY, Markview, Expedio, Intrepid

• [Area of certification] Power Bi, VBA

• Developed and instituted employee training and retention initiative that reduced employee turnover by 27% within 2 Quarters.