Ananya Ananth
Bengaluru
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 8 years of experience in IT industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administration Analyst
NTT DATA
Bengaluru
04.2022 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Effectively multitasked within fast-paced environment.
- Monitoring various tools like Opsview, Solaris (Sysmon), Big Brother. Remedy used as ticketing tool. Creating tickets, assigning web tickets to team members, Email monitoring.
- Sending health check reports, managing ticket trackers on shared spread sheet
- Supporting for servers patching (Red HAT servers).
Systems Administrator Analyst
NTT DATA
Bengaluru
07.2018 - Current
- Implemented and provided technical support for voice services and equipment.
- Trained and directed users on correct use of software and hardware within systems.
- Assisted with disaster recovery efforts during outages or other unplanned events.
- Monitored systems performance to identify potential issues and provided solutions as needed.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Provided technical support to end-users across the organization with IT related issues and queries.
- Managed, troubleshoot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Developed detailed reports on system performance metrics for management review.
- Provided telephone support to staff members who require assistance with their computers or network connections.
- Identified root cause of incidents and problems and redirected to concerned team members for the solution.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Implemented new procedures for user access control on systems and networks.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Responded promptly to customer emails regarding any IT related queries.
- Assisted users with installation of new applications or software updates as needed.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
Technical Support Representative
Convergys
Bengaluru
09.2015 - 02.2018
- Experience in installation of Windows, configuration, Technical troubleshooting of Microsoft application software and peripherals, Windows XP & Windows (10&11), MAC (10.7 to 11).
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
- Configuring & Managing DNS, DHCP & Active Directory.
- Manage user groups and policies.
- Installation of Antivirus, Patches & Updates.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Managed base level IT Support to consumer clients.
- Ensure systems are configured according to policy and protected from Viruses.
- Expertise to configure and maintain the computer based information systems.
- Collaborated with company staff to optimize working environment and customer service.
Education
Bachelor of Science - Mathematics Computer Science & Electronics
Premeier English High School
Bengaluru01-2015
Skills
- Issue Identification
- Workflow Analysis
- System Analysis
- Documentation and Reporting
- Information Gathering
- Team Collaboration and Leadership
- Incident Reporting
- Corrective Action Planning
Accomplishments
Received client recognition from UHL project and also multiple email appreciation from UHL clients.
Certification
Premier
- Completed course of Certified Network Administrator(CNA) from Jetking Infotrain Pvt Ltd.
- Completed Cloud Computing from Jetking Infotrain Pvt Ltd.
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Systems Administration Analyst
NTT DATA
04.2022 - Current
Systems Administrator Analyst
NTT DATA
07.2018 - Current
Technical Support Representative
Convergys
09.2015 - 02.2018
Bachelor of Science - Mathematics Computer Science & Electronics
Premeier English High School
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