Ananya Biswas
Senior Instructional Designer
Barrackpore
Summary
Senior Instructional Designer with over 3 years of experience leading enterprise ERP and system implementation training for global U.S. stakeholders. Specialized in curriculum architecture, Training Needs Analysis (TNA), modality strategy, and SME-driven learning design. Proven expertise in Oracle, SAP Concur, IBM Maximo, and IQGeo implementations. Strong foundation in content strategy, with 3+ years of structured content development and knowledge management experience.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Associate - Instructional Designer
PricewaterhouseCoopers International Limited
Kolkata
09.2022 - Current
- Part of the consulting learning and development team supporting U.S.-front enterprise transformation initiatives.
- IBM Maximo and IQGeo Implementation (Long-Term Engagement)
- Lead the development of a curriculum outline aligned with business transformation.
- Conduct a Training Needs Analysis (TNA), and determine appropriate learning modalities.
- Partner with SMEs and functional teams to gather technical and process knowledge.
- Design and develop ILTs, job aids, QRGs, and structured process documentation.
- Simplify complex workflows to improve learner comprehension and system adoption.
Other Key Engagements:
- ConocoPhillips – SAP Concur Implementation: Designed ILTs, job aids, and delivered ahead of the timeline.
- The Hershey Company – Process Training: Developed and optimized ILTs and documentation based on SME inputs.
- UPS – Oracle Implementation: Built training materials in collaboration with Solution Architects, and leveraged Oracle Guided Learning.
- National Veterinary Associates – Oracle Implementation: Developed end-to-end system training materials. Utilized Vyond to create a short video assignment on Oracle training.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Content Writer Executive
Flipkart Internet Private Limited
Bengaluru
10.2021 - 08.2022
- Managed B2B product rich content creation as well as operations for the organisation.
- Responsible for vendor coordination.
- Improved documentation clarity, consistency, and SEO alignment.
Content Developer
Center Source Technologies
Kolkata
05.2021 - 07.2021
- Developed digital content and client-focused strategies.
- Created and published a newsletter for the website.
- Reviewed and updated content by other writers.
Content Developer
ARB Software India
Kolkata
09.2019 - 01.2020
- Analyzed requirements and developed content for multiple websites
- Worked on press releases, blogs, and articles.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
Senior Writer and Team Leader
Royal Content Research
Kolkata
08.2017 - 07.2018
- Worked with US & UK clients to understand project requirements and deliver exceptional academic content services.
- Managed multiple projects simultaneously while adhering to strict deadlines, ensuring timely completion of tasks.
Education
Master of Arts - Comparative Literature
Jadavpur University
Kolkata07.2014
Bachelor of Arts - Comparative Literature
Jadavpur University
Kolkata07.2012
Skills
Curriculum design
Training needs analysis (TNA)
Modality selection
Enterprise ERP training
ILT/VILT design and development
Change enablement
SME collaboration
Onshore-offshore coordination
Job aids
QRGs
Process documentation
Accomplishments
- Received Extra Miler Award FY 23 for contributing quality work and making a significant impact on the team.
- Received the Central Maestro Award for FY25 for delivering service excellence, and inspiring professionals to make more possible.
- Received the Best Photograph Award in the Nature category of the U.S. segment of the Photo Contest.
Activities
PwC Community Voluntary Activity for Managing Waste. Mindfulness and Wellbeing Activity for the Workforce Transformation Team. PwC Community Voluntary Activity for Managing Waste. Mindfulness and Wellbeing Activity for the Workforce Transformation Team.
Certification
Certified Advanced Digital Marketing from Henry Harvin Education
Personal Information
Nationality: Indian
Tools
- Articulate Storyline 360
- Rise 360
- Vyond
- Oracle Guided Learning
- MS Office Suite
Additional Information
I am an instructional designer and content developer, responsible for building training content materials, with core expertise in proofreading, content design. I hereby declare that all the information provided above is true to the best of my knowledge.
Desired Position
Senior Instructional Designer, Assistant Manager Role
Photography, Travelling and Painting
Photography
Passionate about capturing meaningful moments and visual storytelling, with a strong eye for detail, composition, and aesthetics.
Travelling
Enjoy exploring new cultures and environments, which enhances adaptability, cultural awareness, and openness to diverse perspectives.
Painting
Engage in creative painting as a form of artistic expression, demonstrating patience, creativity, and attention to detail.
Timeline
Senior Associate - Instructional Designer
PricewaterhouseCoopers International Limited
09.2022 - Current
Content Writer Executive
Flipkart Internet Private Limited
10.2021 - 08.2022
Content Developer
Center Source Technologies
05.2021 - 07.2021
Content Developer
ARB Software India
09.2019 - 01.2020
Senior Writer and Team Leader
Royal Content Research
08.2017 - 07.2018
Master of Arts - Comparative Literature
Jadavpur University
Bachelor of Arts - Comparative Literature
Jadavpur University