ANANYA BORAH
Section Officer
Guwahati
Summary
Dynamic professional with experience in administration and marketing, skilled in project coordination, interdepartmental liaison (EPIL), event planning, and vendor management. Proficient in MS Word, Excel, and PowerPoint. Strong interpersonal skills, sales acumen, and expertise in customer satisfaction and campaign monitoring. Eager to contribute in a challenging role.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Section Officer, Administration
USTM
05.2025 - Current
- Guided prospective and enrolled students on courses, fee structures, and admission procedures.
- Assisted students in application form filling, documentation, and completion of admission requirements.
- Verified and maintained student records, ensuring accuracy and compliance with university regulations.
- Monitored admission statistics, including number of enrolled candidates, pending applications, and incomplete registrations.
- Conducted regular follow-ups with prospective candidates to ensure timely completion of the admission process.
- Coordinated with academic and administrative departments to facilitate smooth admission operations.
- Oversaw day-to-day administrative activities within the department, ensuring efficiency and service quality.
Branch Relationship Officer
Axis Bank
06.2024 - 01.2025
- Consistently exceeded monthly sales targets for retail banking and third-party products (insurance, mutual funds, loans).
- Generated high volume of customer referrals and leads, boosting new product sales.
- Increased customer deposits and cross-sold products through proactive client engagement.
- Ensured accurate processing of transactions, minimizing complaints.
- Resolved inquiries effectively, maintaining high customer satisfaction.
- Adhered strictly to regulatory and compliance guidelines.
- Achieved top audit ratings by meeting all audit requirements.
- Maintained comprehensive CRM records of customer interactions.
Assistant to Regional Incharge, North Eastern Regional Office of EPIL
Colonel Shishupal Security Consultancy & Services
04.2023 - 08.2024
- Managed calendar, meetings, and travel for the Regional Incharge.
- Prepared and edited reports, correspondence, and presentations.
- Coordinated meetings, prepared agendas, and recorded/distributed minutes.
- Maintained organized filing systems for quick document access.
- Supported special projects with successful outcomes.
- Acted as liaison between Regional Incharge and departments.
- Prepared and shared timely reports with stakeholders.
- Maintained updated contact lists for all stakeholders.
Executive, North Eastern Regional Office of EPIL
North Eastern Security Service (NESS) Pvt. Ltd.
09.2021 - 03.2023
- Prepared and edited executive-level correspondence, reports, and presentations.
- Implemented efficient filing systems for easy information access.
- Managed preparation and distribution of key documents and reports.
- Maintained updated contact lists for smooth communication.
- Acted as liaison between ED and departments for coordination.
- Supported meetings with agendas, minutes, and follow-ups.
- Assisted ED with special projects and strategic initiatives.
Education
Master of Business Administration - HR & Marketing
University of Science & Technology, Meghalaya
01.2020
Bachelor of Commerce - Management
Icon Commerce College under GU
01.2018
Skills
Interpersonal Skills
Interests
Singing, Cooking
Certification
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION
Timeline
Section Officer, Administration
USTM
05.2025 - Current
Branch Relationship Officer
Axis Bank
06.2024 - 01.2025
Assistant to Regional Incharge, North Eastern Regional Office of EPIL
Colonel Shishupal Security Consultancy & Services
04.2023 - 08.2024
Executive, North Eastern Regional Office of EPIL
North Eastern Security Service (NESS) Pvt. Ltd.
09.2021 - 03.2023
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION
07-2018
Bachelor of Commerce - Management
Icon Commerce College under GU
Master of Business Administration - HR & Marketing
University of Science & Technology, Meghalaya