Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Ananya Choudhary

Ananya Choudhary

Enterprise Customer Success

Summary

Customer success manager with over 7 years of experience . Focused on increased retention, long term revenue growth and customer advocacy thereby driving sustainable value for both customers and the organization

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Enterprise Sales and Acquisitions

Wati
10.2023 - Current

Revenue growth boosted with enterprise client Acquisition, Strategic Partnerships and Market Penetration (APAC+EMEA).

Platform Success Manager

Sprinklr
03.2022 - 10.2023
  • Book of Business valued at $3Mn+
  • Enterprise customers across North america.

Senior Manager, Customer Success

Synup
05.2020 - 03.2022
  • Spearheaded customer acquisitions and driving new sales, Book of business valued at $ 2.2 Mn ARR
  • Set up key success metrics, AI deflection and progress mapping
  • Created and managed client life cycle process (starting from initial sale through all phases of implementation)
  • Set up Customer advocacy and adoption metrics
  • Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.

Customer Success Manager

Adobe Systems Incorporated
07.2017 - 05.2020
  • Key point of contact between Adobe and Tier-1 enterprise customers, handling account renewals valued at $1.2Mn ARR
  • Product value realization of creative cloud suite across book of business, increasing renewals and retentions
  • Routine product mentoring and providing customized workflows suited to assigned accounts, resultantly reducing churn rate to 10%

Education

Bachelor of Science - Biotechnology

Amity University
NOIDA

Master of Science - Tissue Engineering

Panjab University
Chandigarh, CH

Skills

    Client service optimization

Software

Gainsight

Salesforce

Zendesk

Slack

JIRA

Notion

Chargebee

Certification

Advanced Google Analytics Expert

Timeline

Enterprise Sales and Acquisitions

Wati
10.2023 - Current

Platform Success Manager

Sprinklr
03.2022 - 10.2023

Senior Manager, Customer Success

Synup
05.2020 - 03.2022

Customer Success Manager

Adobe Systems Incorporated
07.2017 - 05.2020

Bachelor of Science - Biotechnology

Amity University

Master of Science - Tissue Engineering

Panjab University
Ananya ChoudharyEnterprise Customer Success