Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Ananya Choudhary

Ananya Choudhary

Enterprise Customer Success

Summary

Customer success manager with over 7 years of experience . Focused on increased retention, long term revenue growth and customer advocacy thereby driving sustainable value for both customers and the organization

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Enterprise Sales and Acquisitions

Wati
10.2023 - Current

Revenue growth boosted with enterprise client Acquisition, Strategic Partnerships and Market Penetration (APAC+EMEA).

Platform Success Manager

Sprinklr
03.2022 - 10.2023
  • Book of Business valued at $3Mn+
  • Enterprise customers across North america.

Senior Manager, Customer Success

Synup
05.2020 - 03.2022
  • Spearheaded customer acquisitions and driving new sales, Book of business valued at $ 2.2 Mn ARR
  • Set up key success metrics, AI deflection and progress mapping
  • Created and managed client life cycle process (starting from initial sale through all phases of implementation)
  • Set up Customer advocacy and adoption metrics
  • Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.

Customer Success Manager

Adobe Systems Incorporated
07.2017 - 05.2020
  • Key point of contact between Adobe and Tier-1 enterprise customers, handling account renewals valued at $1.2Mn ARR
  • Product value realization of creative cloud suite across book of business, increasing renewals and retentions
  • Routine product mentoring and providing customized workflows suited to assigned accounts, resultantly reducing churn rate to 10%

Education

Bachelor of Science - Biotechnology

Amity University
NOIDA

Master of Science - Tissue Engineering

Panjab University
Chandigarh, CH

Skills

    Client service optimization

undefined

Software

Gainsight

Salesforce

Zendesk

Slack

JIRA

Notion

Chargebee

Certification

Advanced Google Analytics Expert

Timeline

Enterprise Sales and Acquisitions

Wati
10.2023 - Current

Platform Success Manager

Sprinklr
03.2022 - 10.2023

Senior Manager, Customer Success

Synup
05.2020 - 03.2022

Customer Success Manager

Adobe Systems Incorporated
07.2017 - 05.2020

Bachelor of Science - Biotechnology

Amity University

Master of Science - Tissue Engineering

Panjab University
Ananya ChoudharyEnterprise Customer Success