Ananya Potdar
Front Desk Cum Administration
Mumbai
Summary
An experienced team leader who has thorough understanding of facility
management operations. Proactive & reliable professional with multidisciplinary background that span in facility management operations. Ability to produce high quality work & meet deadlines in a fast paced
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Office Assistant
SVKM
Mumbai
03.2022 - Current
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Taking Care of Petty Cash.
- Leveraged accounting software to manage expenses and keep track of finances.
- Taking Care of Management Admission for Institute.
- Taking care of Calendar Management and Event Management
Front Desk Executive Cum Facility Executive
Knight Frank India Pvt Ltd - TIAA - Godrej One - Vikhroli - (Area - 96,400 sq.)
Mumbai
06.2018 - 03.2022
- Answering Incoming and outgoing calls,Transferring calls to the concerned departments
- Handling Biometric Software ESSLE / Etime Tracker
- Worked to maintain outstanding record, consistently of the visitors arriving to the reception.
- Conducted research, gathered information from multiple sources and presented results.
- Taking care of Business Card for Employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted with meetings and conference room reservations.
- Managing the overall services provided within the facility.
- Managing the office admin team which includes office boys, Mail room boys, Pantry staff, housekeeping staff, and Technical staff .
- Maintaining daily, weekly & Monthly reports.
- Event Management.
- Cafeteria Management.
- Logistics Management.
- Space Management.
- Consumables Stock Management.
- Accommodation Management & Travel Insurance for Employees
- Ensuring HR admin activities which included new joiner's formalities, fitness activity, town hall, etc.
- Preparing & presenting Monthly/ Quarterly management review with TIAA leadership team.
- Conducting weekly training of support staff.
- Suggest & implement innovative ideas on facilities improvement.
- Maintaining vendor staff roaster,attendance,weekly training & compliance.
- Co-ordination with Procurement for any request and getting the quotation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Front Desk Executive
Eros International - Andheri East
Mumbai
12.2016 - 06.2018
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answering Incoming and outgoing calls,Transferring calls to the concerned departments .
- Co-ordinating with Hr Department for New -Joiner and their joining formalities.
- Handling attendance and payroll process of Employees.
- Co-ordinating with Accounts Department for Invoice.
- Following up with Vendor for payment and other office requirement.
- Maintaining Records and Reports at Reception Desk for audit Purpose.
Front Desk Executive
Knight Frank - Mondelez international - Lower Parel
Mumbai
06.2014 - 12.2016
Front Desk Cum Admin
UBM India Ptv Ltd
Mumbai
08.2012 - 12.2013
Guest Coordinator & Room Reservations Department.
ITC Maratha Luxury Collection Mumbai - Andheri East
Mumbai
11.2007 - 07.2012
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Implementing front Office policies, standardizing systems/ processes and ensuring smooth operations.
- Diary management for the regional Sr. Managers for all internal and external meetings– using insight and decision making skills with regards to rescheduling and juggling meetings.
- Liaising with Sales & Housekeeping departments and devising the systems for the hotel.
Ticketing Executive and Customer Service Executive
Trans Continental E Service ( Jet Airways )
Mumbai
12.2006 - 09.2007
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Handle Airline Ticketing for Jet Privilege Members .
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Commerce - Accounting
Mumbai University
Mumbai 07.2001 - 05.2006
Skills
Facilities Management
Timeline
Office Assistant
SVKM
03.2022 - Current
Front Desk Executive Cum Facility Executive
Knight Frank India Pvt Ltd - TIAA - Godrej One - Vikhroli - (Area - 96,400 sq.)
06.2018 - 03.2022
Front Desk Executive
Eros International - Andheri East
12.2016 - 06.2018
Front Desk Executive
Knight Frank - Mondelez international - Lower Parel
06.2014 - 12.2016
Front Desk Cum Admin
UBM India Ptv Ltd
08.2012 - 12.2013
Guest Coordinator & Room Reservations Department.
ITC Maratha Luxury Collection Mumbai - Andheri East
11.2007 - 07.2012
Ticketing Executive and Customer Service Executive
Trans Continental E Service ( Jet Airways )
12.2006 - 09.2007
Bachelor of Commerce - Accounting
Mumbai University
07.2001 - 05.2006
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