Ananya Swain

Kolkata

Summary

A highly motivated and results-driven Senior Business Process Analyst and Trainer at TATA CONSULTANCY SERVICES, adept at enhancing operational efficiency through quality assurance, and employee training. Successfully optimized processes, resulting in improved accuracy in insurance claims handling. Skilled in report generation and effective customer communication, driving data-driven decisions and fostering team excellence.

Overview

years of professional experience

Certification

Work History

Senior Business Process Analyst and Trainer

TATA CONSULTANCY SERVICES

Kolkata

08.2021 - Current

Processing insurance claims, applications, renewals, and managing cash transactions for policies with high accuracy in the U.S. Based insurance project.
Analyzing and optimizing business processes to enhance efficiency and effectiveness.
Delivered various training programs to staff on process improvement.
Created detailed documentation and reports to support data-driven decision-making for the team.
Conducting regular internal quality audits to uphold team standards during the transition phase.

Education

BBA - Finance

Ravenshaw University

Cuttack

07-2021

Skills

Quality assurance
Employee training
Business process analysis
Problem solving
Customer communication

Report generation
Excel reporting
Dashboard creation
Data visualization using Tableau and Power BI

Accomplishments

Awarded as Star Performer of the Month in appreciation of my outstanding contributions to the organization