Ananya Anand Singh
Client Solution Consultant
Greater Noida
Summary
Dynamic Client Solution Consultant with a proven track record at Vensure Employer Solutions, excelling in workforce management implementation and client relationship management. Successfully led projects that enhanced client satisfaction and streamlined processes, while mentoring teams to improve productivity. Adept at requirements gathering and delivering tailored solutions that drive results.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Client Solution Consultant
Vensure Employer Solution
05.2023 - Current
- Led end-to-end implementation and testing of WFM modules (Timekeeping, Accruals, Schedules,Job Costing,Groups) for enterprise clients.
- Collected and documented functional requirements; translated business needs into detailed technical specifications.
- Collaborated with cross-functional teams to optimize workforce management processes and minimize client pain points.
- Created process flows, use cases, and configuration documentation to support technical and non-technical stakeholders.
- Provided support for system testing phases including functional testing, integration testing, and UAT.
- Ensured successful go-lives and conducted post-implementation reviews to identify areas for improvement.
- Assisted in the development of proposals and presentations tailored specifically for each potential client''s requirements.
- Identified areas of improvement within the company''s product offerings, leading to strategic changes
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Streamlined internal processes for improved efficiency and quicker response times to client inquiries.
- Proactively identified potential obstacles during project execution, implementing contingency plans as needed to ensure timely completion.
- Effectively resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
- Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Consultant.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing exceptional organizational skills.
- Presented detailed reports on project progress to stakeholders, keeping them well-informed throughout all stages of development.
Senior Delivery Analyst
EPAY Systems
05.2022 - 04.2023
- Supported implementation and testing of WFM tools
- Validated data accuracy and system functionality across multiple test cycles; reported and tracked defects.
- Participated in client meetings and presented solution designs, process flows, and test strategies.
- Advised clients on system configurations and ensured alignment with compliance and payroll policies.
- Trained end users on configured solutions and provided ongoing functional support.
- Developed training materials and conducted workshops for team members, resulting in increased proficiency of service analysts.
- Prepared comprehensive documentation outlining policies, procedures, and guidelines related to service delivery operations.
- Mentored junior team members, fostering their professional growth and enhancing team productivity as a whole.
- Explained technical service issues to technical and non-technical audiences, generating support and establishing clear lines of communication between parties.
- Initiated regular meetings with clients to review progress, provide updates on ongoing initiatives, and gather valuable feedback on services provided.
Delivery Analyst
EPAY Systems
02.2021 - 04.2022
- Monitored delivery performance metrics, identifying areas for improvement and implementing corrective actions.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any arising issues or concerns.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
Corporate Sales Executive
Dataguru.in
07.2019 - 01.2021
- Expanded market share by identifying new business opportunities and potential clients.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Provided exceptional post-sale support by addressing any concerns or issues promptly ensuring customer satisfaction and building trust.
- Cultivated a positive team environment by fostering collaboration among colleagues and celebrating shared successes regularly.
Education
B.Tech - Computer Science & Engineering
Sharda University At Greater Noida
Greater Noida, India 04.2001 -
Skills
Workforce Management Implementation
System Configuration (Timekeeping, Accruals)
Functional & Integration Testing UAT Support
Requirements Gathering & Documentation
Cross-functional coordination
Client Relationship Management
Visual Diagrams & Process Flows (Visio, Lucidchart)
Agile & Waterfall Methodologies
Excellent Communication & Presentation
Client needs assessment
CRM software
Teamwork and collaboration
Problem-solving
Customer engagement
Time management
Customer satisfaction
Decision-making
Certification
Certified [Business Analytics Specialist], [IBM] - [2 Year]
Timeline
Client Solution Consultant
Vensure Employer Solution
05.2023 - Current
Senior Delivery Analyst
EPAY Systems
05.2022 - 04.2023
Delivery Analyst
EPAY Systems
02.2021 - 04.2022
Corporate Sales Executive
Dataguru.in
07.2019 - 01.2021
Certified [Business Analytics Specialist], [IBM] - [2 Year]
03-2019
B.Tech - Computer Science & Engineering
Sharda University At Greater Noida
04.2001 -