ANKIT ARORA

Program Manager handling Learning Initiatives of North & East Region and Rest of Amazon including Hubs, 3P Hybrid Stores and Last Mile
Strategic Learning Program Development - Partnering with operations leaders across all areas of (FC/Last Mile) to identify training needs and schedule training events to meet production forecasts and labour gaps.
Operational Skill Gap Analysis- Conduct comprehensive assessments to identify operational skill gaps, utilizing expertise in areas such as Data Analysis, Warehouse Operations, and Demand Planning.
Team Leadership and Performance Enhancement- Lead learning initiatives focused on enhancing team performance in operational tasks, utilizing proven leadership skills
SOPs Integration and Compliance- Ensure learning modules seamlessly align with established SOPs, reflecting commitment to maintaining operational excellence and adherence to standards.
Technology Integration and Skill Advancement- Develop learning modules facilitating integration of new technologies, leveraging experience managing large data and conducting analytical studies.
Cross-Functional Collaboration for Learning Synergies- Foster collaboration with cross-functional teams to identify synergies in learning programs, building on coordination experience with Operations Managers (FC & Last Mile), Regional Learning, ACES, & HR
Performance Metrics Analysis for Learning Impact- Establish and analyze performance metrics to measure the impact of learning initiatives, utilizing analytical skills developed in managing Amazon team members' data.
Cost-Effective Learning Solutions- Optimize learning costs without compromising effectiveness, leveraging experience in implementing operational assessments and conducting functional requirements analysis.
Last Mile Operations- Spearheaded a significant project in Last Mile Operations, focusing on improving doorstep customer experience. Partnered with Last Mile leaders to craft interactive training content, including videos, learning visuals, and One Point Lesson (posters) for delivery associates. Assigned training content on the Learning Management System (LMS) and displayed posters on sites. Conducted regular JAM sessions for Delivery Associates to enhance engagement and achieve the Last Mile Operations Big Rock Project's objectives.

• Led a high-performance team to achieve timely delivery of materials to customers, averaging 30k deliveries per day
• Successfully negotiated favourable terms to optimize costs and enhance warehouse operational efficiency
• Drove comprehensive inventory control measures for a stock exceeding 1.2 Lakh inventory, ensuring accuracy and minimizing discrepancies
• Implemented effective inventory management systems and procedures to guarantee the availability of materials, meeting and
• Exceeding targeted levels
• Enhanced warehouse operations by strategically planning and implementing new design layouts
• Regularly inspected equipment, issuing work orders for repair, and managing requisitions for replacement to ensure the physical condition of the warehouse met optimal standards
• Utilized advanced inventory management systems to streamline stores management, resulting in efficient inventory control
• Ensured the submission of accurate and timely documentation related to warehouse transactions, deliveries, invoicing, transhipments, and in-house departmental activities
• Coordinated and scheduled deliveries for internal stock transfers, significantly reducing vehicle holding time and optimizing logistics operations
• Ensured seamless coordination between various departments, facilitating smooth and efficient logistics processes

Complete mapping & integration of New F&V Software.

POS configuration for all the 15 restaurants & simplified the indent

• Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; prepared& completed action plans; also implemented production, productivity, quality, and customer-service standards
• Conducted frequent Food and Beverage Meetings relating to, but not limited to, the following: restaurant food and beverage financial results and profitability, projected business, operations results and problems, new policies, quality improvement, sales improvement and productivity improvement
• Aided in improvising service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching, when required
• Interfaced with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction

• Operations and F&B, Gold