Anas Nafees
Sultanpur
Summary
Proficient in managing group dynamics and facilitating communication among diverse travelers. Expertise in conflict resolution and customer care, ready to leverage these skills to enhance guest experiences and drive operational improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tour Leader
OWNER
SULTANPUR,UTTAR PRADESH
10.2022 - Current
- Led group tours, ensuring safety and enjoyment for all participants.
- Coordinated travel itineraries, including transportation and accommodation arrangements.
- Managed group dynamics, facilitating communication and resolving conflicts among travelers.
- Provided historical and cultural information during tours to enhance guest experiences.
- Evaluated tour feedback to recommend improvements for future experiences.
Customer Care Executive
TECH MAHINDRA
NOIDA
09.2021 - 12.2021
- Handled customer inquiries via phone and email promptly and professionally.
- Resolved product issues by collaborating with technical support teams effectively.
- Maintained knowledge of company products to address customer needs efficiently.
- Recorded details of all inquiries, complaints, and comments.
BDM
CITI ACRES
LUCKNOW
01.2019 - 06.2019
- Collaborated with sales teams to align strategies and improve client engagement.
- Assisted in negotiating contracts and service agreements with clients.
- Participated in networking events to promote the company's services and industry presence.
Restaurant Manager
AL-BAIK INDIA
BHARUCH, GUJRAT
05.2018 - 01.2019
- Developed staff schedules to optimize team performance and coverage.
- Assisted in menu planning to enhance customer satisfaction and variety.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
BACHELORS OF COMMERCE - Commerce
KALINGA UNIVERSITY
RAIPUR,CHATTISGARH-49200107-2024
Skills
- Customer service
- Conflict resolution
- Communication skills
- Group facilitation
- Travel coordination
- Team rapport
- Tour planning
- Group management
- Travel documents
- Tourism management
- Marketing
Certification
o LICENSE OF TRAVEL COMPANY REGISTERED UNDER INDIA GOVERNMENT
o CERTIFICATE OF EXCELLENCE FROM ALBAIK INDIA RESTAURANT & CITI ACRES
o OFFER LETTER FROM TECH MAHINDRA
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Tour Leader
OWNER
10.2022 - Current
Customer Care Executive
TECH MAHINDRA
09.2021 - 12.2021
BDM
CITI ACRES
01.2019 - 06.2019
Restaurant Manager
AL-BAIK INDIA
05.2018 - 01.2019
BACHELORS OF COMMERCE - Commerce
KALINGA UNIVERSITY
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