ANAS NAFEES
Operations Executive
SULTANPUR
Summary
Versatile professional experienced in Umrah operations, restaurant management, branch development, and customer support. Skilled in team leadership, daily operations, customer service, problem-solving, sales, and business development. Strong communicator with excellent organizational and interpersonal skills, committed to delivering exceptional service, improving operational efficiency, and achieving business goals.
Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success. Track record of leveraging financial acumen and stakeholder relationships to drive business growth.
Overview
4
4
Languages
1
1
Certification
8
8
years of professional experience
Work History
Tour Operations Executive
Nafees Hajj & Umrah Services
Sultanpur
01.2022 - Current
- Led Umrah group tours to the Kingdom of Saudi Arabia, ensuring safety and enjoyment for all participants. Coordinated travel itineraries, including transportation and accommodation arrangements.
- Escorted pilgrims across various airlines and airports, gaining practical experience in travel operations. Developed strong understanding of ground handling, passenger coordination, and operational workflows. Skilled in ground staffing and efficient airport procedures.
- Managed group dynamics, facilitating communication and resolving conflicts among travelers.
- Provided historical and cultural information during tours to enhance guest experiences.
- Evaluated tour feedback to recommend improvements for future experiences.
Customer Support Executive
TECH MAHINDRA
NOIDA
09.2021 - 12.2021
- Handled customer inquiries via phone and email promptly and professionally.
- Resolved product issues by collaborating with technical support teams effectively.
- Maintained knowledge of company products to address customer needs efficiently.
- Recorded details of all inquiries, complaints, and comments.
- Resolved customer inquiries and complaints efficiently through various communication channels.
Branch Development Manager
CITI ACRES
Lucknow
01.2019 - 06.2019
- Increase company revenue through new client acquisition.
- Expand market presence and improve brand visibility.
- Build long-term customer relationships and ensure client retention.
- Achieve sales and performance targets within deadlines.
- Support organizational growth through strategic partnerships.
- Enhance customer satisfaction by providing tailored solutions.
- Analyzed market trends to identify opportunities for business expansion and service enhancements.
- Managed team performance, fostering a culture of collaboration and accountability among staff members.
Restaurant Manager
AL-BAIK INDIA
BHARUCH, GUJRAT
05.2018 - 01.2019
- Developed staff schedules to optimize team performance and coverage.
- Assisted in menu planning to enhance customer satisfaction and variety.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Bachelor's of Commerce -
12.2022
Skills
Customer service
Conflict resolution
Communication skills
Group facilitation
Travel coordination with staff, ramp support, passenger flow management
Operations management
Accomplishments
- Successfully executed my first Umrah group operation on 06 May, 2023 managing more than 25 pilgrims with complete coordination of flights, visas, accommodation, and ground services.
- Since then, successfully handled the departure of 20+ additional Umrah groups from Lucknow (LKO) to Saudi Arabia, ensuring smooth travel operations, customer satisfaction, and compliance with all pilgrimage requirements.
- Worked in a flexible customer support role, effectively using CRM tools to manage customer interactions, service requests, and issue resolution.
- Developed strong communication skills through professional email writing, coordinating with customers to address concerns and provide timely solutions.
Certification
License of travel company registered under the Indian government, Certificate of excellence from Albaik India Restaurant & Citi Acres, Offer letter from Tech Mahindra
Timeline
Tour Operations Executive - Nafees Hajj & Umrah Services
01.2022 - Current
Customer Support Executive - TECH MAHINDRA
09.2021 - 12.2021
Branch Development Manager - CITI ACRES
01.2019 - 06.2019
Restaurant Manager - AL-BAIK INDIA
05.2018 - 01.2019
Kalinga University - Bachelor's of Commerce,