Anas Shaikh

• Data Analysis: Analyzing financial data using statistical analysis and learning to identify unusual patterns, trends, and anomalies that indicate potential fraud.
  Monitoring: Continuously monitoring online and offline transactions for suspicious activities, such as unusual purchase amounts, frequency, or locations..
  Investigation: Conducting in-depth investigations when potential fraud is detected, which involves gathering evidence, interviewing relevant parties.
  Prevention: Developing and implementing rules and systems to block future fraud.

Products trained in-

1) Reg E- Debit card transaction, ACH transaction..

2)IBP- Wire Transfers, Zelle, Account transfers, ACH payments, Real Time Payment and Bill Payments.

3)UCC- Check disputes

4)Deposit Review (Fraud Hotline Fraud Preventions)- Check review.

5)EMM (Electronic Money Movement)- Wire Transfers, Zelle, Account transfers, ACH payments, Real Time Payment and Bill Payments.

6) NAS- (New Account Screening)

7) Detecting possible fraud threats and deploying strategic measures to safeguard information and systems

8)ASI16

9) Real Time fraud

10) Execute routine fund servicing transactions

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• Worked as a sales representative, upgrading contracts and selling additional services to enhance customer retention.
• Sold multiple accessories, insurance plans, and additional contracts to generate revenue.
• Ensured customer satisfaction, leading to increased referrals and network expansion.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.