ANAS TK
Network Engineer
Bangalore
Summary
Dynamic & technocrat professional with 5+ years of overall experience in the field of Network operation support along with the proficiency in diagnosing & troubleshooting technical issues, including account setup and network configuration. Well-versed in communicating with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue, as well as properly escalate unresolved issues to appropriate internal teams. Competent in quick & correct feedback to customers, documenting & closing all the issues, and publishing accurate and timely RCA reports. Adroit in prioritizing & handling multiple open issues at a time while following up with clients to ensure their IT systems or services are fully functional after troubleshooting.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
PROBLEM MANAGER
_VOIS
BANGALORE
06.2022 - Current
- Identify recurring trends and focus engineering efforts to target the root cause of the issue
- Communicating and engaging the proper resources to identify, remediate and fix the issues permanently
- Maintain inventory of problems under analysis and their current progress and status
- Prepare detailed root cause analysis (RCA) report for each problem record, shared with customer and stakeholders
- Chair weekly and monthly problem management calls to discuss ongoing problem investigations with customer and stakeholders
- Responsible to perform quality audit of the problem tickets dealt by the team
- Own the problem management process and strive for continual process improvement in integration with change and service management teams
- Managing the risks and known errors in respective database
- Troubleshoot predictive tickets and resolve the issue from occurring
- Responsible for on-boarding new customers to the problem management process and setting up reports for the same
- Responsible to drive any process improvement/upscaling programs within the team
- Conduct internal training for process improvement and cross-functional training on ITIL practices
- Actively take initiative to conduct projects in order to routine health checks of the services handled.
Network Engineer L1
_VOIS
BANGALORE
04.2021 - 06.2022
- Proactively monitoring customer equipment related to internet and telephony
- Understand and record customer service issues or requests
- Log tickets and troubleshoot various network-related issues with service providers (Eircom, Talktalk, BT etc.)
- Initiating diagnostics and performing proactive analysis for all faults
- Adhering to SLA and ownership of incidents throughout the life cycle
- Coordinating with vendors and 3rd parties on priority based on a situation
- Understanding business impact and sensitizing reported faults escalating within management
- Ensuring Clients/Stakeholders are regularly updated about the ongoing issue
- Job role involves SME tasks along with weekly and monthly reports
- Trained new joiners on the BAU process followed and gave hands-on experience on tools.
Network Engineer
_VOIS
BANGALORE
06.2018 - 04.2021
Education
Bachelor of Computer Application - undefined
Acharya Institute of Graduate studies
Skills
Troubleshooting Proficiency
Exceptional Telephone Etiquette
Microsoft Office Expert
Experience with Cisco Networking
Documentation and Reporting
Strong understanding of TCP/IP concepts
Vast Technical Knowledge
Effective problem-solving skills
BMC Remedy
Citrix Workspace
CyberArk
Telnet Relay
PuTTY
StableNet
Netcool
SolarWinds
SAP Boxi
Cisco Meraki
Cisco Prime
Amdocs Cramer OSS
Operational intelligence
Config collector
Juniper CSO
Bybox
Network Fundamentals TCP, UDP, ARP, ICMP, DNS, DHCP, FTP, IP
Communication Protocol HTTP, HTTPS, SSL
Proxies FORWARD PROXY, REVERSE PROXY
L2 Technologies MPLS,VLAN, ARP, LACP, BFD, STP, VTP
VPN Technologies IPSEC, SSL
Authentication Protocols RADIUS, TACACS
High Availability ACTIVE/PASSIVE, ACTIVE/ACTIVE
NAT NAT, PAT
Access Management SSO, MFA
Routing Protocols OSPF, BGP, EIGRP, VRF, HSRP, VRRP
Wireless Access point, Wireless Controller
SSL PKI INFRASTRUCTURE
Certification
CCNA Routing & Switching
Personal Information
- Date of Birth: 06/10/1994
- Nationality: Indian
- Marital Status: Married
Accomplishments
Honoured to receive VNO Operational excellence award from Head of Vodafone UK Network operations for exemplary contribution to Vodafone Network Operations
Timeline
PROBLEM MANAGER
_VOIS
06.2022 - Current
Network Engineer L1
_VOIS
04.2021 - 06.2022
Network Engineer
_VOIS
06.2018 - 04.2021
Bachelor of Computer Application - undefined
Acharya Institute of Graduate studies