Anastacia Harty

As a Home Health Aide I provide a service to older people that have found day to day tasks a little harder to do as they age . Personal care bathing skin care housekeeping Dr appointments and social activity with my clients and their families.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked with cross-functional teams to achieve goals.

On call staffing coordinator

From 2017-2024

Handled high volume call off staffing issues complaints worked with Company phone on weekends for about three years and then evening shift about a year. Was available to anyone that had a company issue 24/7

• Provided guidance and support to individuals navigating recovery journeys.
• Conducted assessments to identify client needs and strengths.
• Developed personalized recovery plans in collaboration with clients.
• Participated in continuing education opportunities related to substance use disorders or mental health conditions.
• Provided court testimony detailing client behaviors, treatment plans, and progress according to objectives.
• Supported clients in developing personalized recovery plans and goals.
• Facilitated group sessions to promote peer support and sharing of experiences.
• Provided guidance on coping strategies and relapse prevention techniques.
• Coordinated with healthcare providers to ensure comprehensive care for clients.
• Conducted assessments to identify client needs and progress in recovery.
• Motivated clients through encouragement and positive reinforcement techniques.
• Documented client progress and maintained accurate case notes regularly.
• Collaborated with community resources to enhance support for clients in recovery.
• Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
• Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
• Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
• Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
• Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
• Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
• Maintained accurate records of client progress and activities in accordance with organizational standards.
• Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
• Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
• Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
• Performed administrative tasks including scheduling appointments, completing paperwork.
• Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
• Encouraged clients to participate in 12-step programs or other forms of mutual aid groups.
• Adhered to ethical guidelines established by professional organizations such as NAADAC or ICRCP.
• Managed office supplies and inventory for efficient operations.
• Coordinated schedules and meetings for team members and executives.
• Maintained filing systems for documents and records management.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.