Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
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ANASUYA DUTTA

ANASUYA DUTTA

Program Manager
Bengaluru

Summary

Having an overall experience of 15yrs,Dynamic and results-driven Program Manager with over 5 years of experience, including 8+ years at Walmart Global Tech. Proven success in leading large-scale, cross-functional initiatives across global teams. Expertise in Agile delivery, risk management, and stakeholder engagement. Recognized for implementing high-impact quality assurance strategies, fostering collaboration, and driving continuous improvement.

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

15
15
years of professional experience
2010
2010
years of post-secondary education
4
4
Certifications

Work History

Program Manager

Walmart Global Tech
03.2020 - Current
  • Led global cross-functional teams to deliver complex programs on-time and under budget, increasing customer satisfaction by 25%.
  • Drove a 3× increase i n digital adoption among kiranas in Tier 2 and Tier 3 cities enabling over one-third of customers to transact independently via app.
  • Increased Revenue and profitability: Led a 9.5% YoY sales uplift during FY24 Diwali , transitioning Flipkart Wholesale into positive EBITDA territory; standout categories included home textiles (+50%), luggage (+20%) and sweets/gifting (+25%).
  • Technology & Omni-Channel Integration : Designed & managed an omnichannel rollout—integrating app, website, offline stores, and dark fulfillment hubs—resulting in 30% faster order fulfillment and 20% increase in repeat buying among kiranas.
  • Rolled out short-term, collateral-free credit (₹10K–₹2.5 Lakh, 14-day interest-free) alongside digital and cash-on-delivery payment options—driving liquidity and cost efficiency for kiranas.
  • Achieved 70% e-commerce penetration during festive BBD sales, with over 500K kiranas across 10,000+ PIN codes placed orders—boosting general merchandise sales by 124%, grocery by 50%, and fashion by 24% year-over-year.
  • Led the Pilot initiative- a hub-and-spoke network and dark-store/digital fulfillment centers to expand reach beyond 100 km service limits, integrating offline store owners as mini-hubs to sustainably scale last-mile delivery.
  • Facilitated Agile ceremonies (sprint planning, retrospectives), improving team velocity by 20%.
  • Spearheaded agile adoption across regions (India, South Africa, Mexico), reducing delivery timelines by 15% .
  • Drove project scope definition, PI planning, backlog grooming, and stakeholder alignment.
  • Mentored teams and cross-skilled resources, boosting productivity by 10%.
  • Championed tool adoption (JIRA, Confluence, Sharepoint) to enhance project visibility and governance.

Quality Engineer IV (QA Lead)

Walmart Labs
12.2016 - 02.2020
  • Directed QA for SAP GenXT project, implementing SAP Retail for Flipkart Wholesale (Wholesale, e-Commerce, BDA).
  • Designed and executed E2E test strategies across SAP MM, FI, CAR, Inbound/Outbound logistics.
  • Led cross-functional testing teams, ensuring early delivery and 20% defect reduction.
  • Streamlined defect lifecycle using JIRA; improved reporting accuracy and transparency.
  • Initiated test automation practices that increased testing efficiency by 30%.
  • Served as a bridge between business, IT, and vendors to drive issue resolution and risk management.

SAP Test Management Analyst

Dell International Services
06.2013 - 11.2016
  • Delivered E2E test plans with clear estimates, metrics, and test reports.
  • Collaborated with business users for UAT, refining QA processes and test methodologies.
  • Troubleshot user-reported incidents and implemented permanent fixes.
  • Partnered with leadership to define test timelines and improve delivery governance.
  • Enhanced project delivery through clear communication and structured documentation.

Quality Engineer

SAP Labs
06.2010 - 05.2013
  • Designed and executed manual/automated test cases for SAP modules.
  • Maintained automation scripts using UFT and Worksoft Certify.
  • Coordinated with product and development teams to ensure integration success.
  • Identified and resolved system defects via Jira and Azure DevOps.

Education

Bachelor of Engineering - Computer Science

Acharya Institute of Technology

Skills

  • Program & Project Management
  • Agile & Scrum Facilitation
  • Cross-Functional Team Leadership
  • Stakeholder & Vendor Management
  • Risk & Resource Management
  • Global Delivery
  • JIRA
  • Confluence
  • Scheduling and planning
  • Profitability optimization
  • Problem-solving
  • Attention to detail

Certification

Certified Scrum Master – Scrum Alliance

Awards

  • Bravo Award, 08/01/24, For unique contributions, innovative solutions, or significant team accomplishments.
  • Key Representative for the 2024 Shareholders Meeting, 2024, Acknowledging exceptional leadership, program delivery excellence, and stakeholder engagement.
  • Excellence Award, 12/01/22
  • Back-to-Back Stakeholder Appreciation for Program Excellence

Personal Information

  • Date of Birth: 02/14/86
  • Gender: Female
  • Marital Status: Married
  • Valid B1/B2 Visa

Timeline

Project, Program & Portfolio Management – IIM Bangalore
11-2024
Professional Scrum Master I (PSM I) – Scrum.org
07-2024
Certified Scrum Master – Scrum Alliance
03-2023
Foundations of Project Management – Google
10-2022

Program Manager

Walmart Global Tech
03.2020 - Current

Quality Engineer IV (QA Lead)

Walmart Labs
12.2016 - 02.2020

SAP Test Management Analyst

Dell International Services
06.2013 - 11.2016

Quality Engineer

SAP Labs
06.2010 - 05.2013

Bachelor of Engineering - Computer Science

Acharya Institute of Technology

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ANASUYA DUTTAProgram Manager