Abhishek P K

System administrator

Kannur,KL

Summary

Customer Service Representative with a strong technical background in Linux operating systems, networking, and cloud technology. Certified in CCNA, RHCSA, RHCE, and AWS, with a proven ability to quickly adapt and learn new skills. Seeking to leverage my technical expertise and problem-solving skills in a Systems Administrator role to manage and optimize IT systems, ensuring efficient and secure operations.

Overview

years of professional experience

Certification

Work History

Customer service representative

Dubai

06.2023 - 03.2025

Responded to customer inquiries via phone and email, providing accurate information and resolving issues
Utilized CRM system to track customer interactions and update records.
Effectively d-escalated.difficult customer situations, resulting in positive customer out-comes.
Identified and addressed customer needs, providing proactive solutions and improving the overall customer experience.
Developed and implemented training materials for new team members, ensuring a thorough understanding of customer service protocols.
Conducted regular performance reviews, providing constructive feedback to enhance individual and team efficiency.
Collaborated with cross-functional teams to improve processes and enhance the overall customer experience, leading to increased satisfaction ratings.

Education

BCA - Computer

Kannur University

06.2019

Higher secondary education - Science

06.2016

SSLC -

Kerala board

01.2014

Skills

Linux Administration
System Administration
Adaptability & Flexibility
Time Management & Prioritization
System Monitoring

Windows Server
Network Configuration
Account Management
Performance Optimisation
Compréhensive Documentation

Certification

RHCSA & RHCE, RHCSA & RHCE (RHEL7) TRAINING COURSE

Projects

Event management, 04/01/25

Languages

English
Hindi

Timeline