Anav Bansal
Alwar
Summary
Dynamic Software Developer with a proven track record at Novelvox PVT Ltd, showcasing expertise in Avaya and Amazon Connect integrations, and a flair for developing telephony solutions across platforms like Salesforce and ServiceNow. Excelled in leveraging NodeJS and REST API for innovative CTI development, demonstrating exceptional problem-solving skills and a commitment to enhancing user experience.
Overview
3
3
years of professional experience
Work History
Software Developer
Novelvox PVT Ltd
Faridabad
03.2024 - Current
- Proficiency in configuring and managing Avaya ACCS, AVAYA AES and Avaya IPO for call routing and automation. Experience in designing call flows, scripting, and IVR (Interactive Voice Response) setup; knowledge of ACD (Automatic Call Distribution) setup and agent routing strategies. Troubleshooting and diagnosing issues related to Avaya components and call processing by using Node.js, REST API, JSON, and AngularJS.
- Experience with Amazon Connect CTI integration and configuration. Expertise in setting up Amazon Connect, contact flows, queues, and routing profiles. Using AWS Lambda functions to customize and extend Amazon Connect functionality, along with Amazon KPIs, experience with Amazon Connect CTI integration and configuration. Expertise in setting up Amazon Connect, contact flows, queues, and routing profiles. Using AWS Lambda functions for customizing and extending Amazon Connect functionality, along with Amazon KPIs, to store historical and current call data metrics and store it in a database by using Node.js and MySQL, and filter the data using queries.
- Integrating various apps into widgets with the Webex contact center and Webex desktop application by using third-party APIs.
Associate Software Developer
Novelvox PVT Ltd
Faridabad
10.2021 - 03.2024
- Configure and set up Ms. Dynamics Live Chat, along with Telephony, and set up the State Sync feature.
- Created an MS Teams Calling Bot, utilized the MS Teams API, and REST API, and Node.js for CTI development with Node.js and Webhook.
- Developing and implementing telephony (Genesys, Avaya, Amazon) integration solutions with various CRM systems like Freshdesk, Salesforce, ServiceNow, Zendesk, and MS Dynamics.
- Using PowerFX in MS Dynamics to add some new features for integration with CTI and setup BYOT (Bring Your Own Telephony) in Salesforce.
- Leveraging ServiceNow APIs to add new features and functionalities to the CTI system, optimizing contact center operations and publishing Telephony in the ServiceNow marketplace listing.
- Integrate Genesys email fetaurealong With Telephony in application
Education
B.Tech - Computer Science
Arya college of engineering and IT
Jaipur09.2021
Skills
- NodeJS
- Rest API
- AngularJs
- Amazon Connect
- MYSQL
- Webex
- 3rd party APIs
- MS Dynamics
- MS Teams Calling Bot
- CTI Development
- Webhook
- Telephony integration solutions
- ServiceNow
- Genesys
- Avaya
- Salesforce
- Zendesk
- Freshdesk
Personal Information
Title: Software Developer
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Received three "Pat on the Back" awards for outstanding performance, consistently surpassing key performance metrics and contributing to team success across multiple projects.
Timeline
Software Developer
Novelvox PVT Ltd
03.2024 - Current
Associate Software Developer
Novelvox PVT Ltd
10.2021 - 03.2024
B.Tech - Computer Science
Arya college of engineering and IT
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