Anayansi Cruz
South Bend
Summary
Currently a Group Leader at Lippert Components with many skills and still wanting to improve and learn so much more. From a restaurant worker to working in a factory almost 8 years now, I have learned and gained so much along the way and I'm very thankful for where I stand now. I am bilingual in writing and verbally, willing to help anyone. I'm a strong worker who isn't afraid to learn or teach what I know. I'm always open to new opportunities because to me, the more you know is always better.
Overview
12
12
years of professional experience
Work History
Group Leader
Lippert Components
Elkhart, IN
10.2017 - Current
- Demonstrate commitment to the company and my team by being present, making myself available for them, learning the process myself and be willing to do the same as my team.
- Worked in assembly line building doors and ladders.
- Operated bender, saw, and punch machines as well as many hand/air tools.
- Communicate well with everyone.
- Communicate with the team, about our expectations and what can be done to reach our goal.
- Resolved conflict as quickly as possible to prevent any disturbance when running production.
- Attended staff meetings and trainings on a regular basis to receive feedback or updates.
- Help the team find ways to improve our production line for a better outcome.
- Monitored team performance to identify productivity improvement opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Trained new team members to learn the process fully and give them the opportunity to give it a try.
- Made sure we had the materials needed to complete orders and order/or materials if needed.
- Maintained organized work areas for a better process and to prevent any issues or accidents.
- Complete reports at the end of the day to clarify what the day looked like or if there were any issues we may have ran into.
- Post completed orders and made sure they were packaged correctly to be shipped and delivered.
- Complete orders using a schedule. (using D365)
- Read route cards, production orders, shipping orders and requisitions to determine items to be moved gathered, or distributed.
- Send and receive emails with updates, ETAs, confirmations, etc. (using Outlook)
- Used hand-held scanners and computers and physical logs to accurately track item movements.
- Worked in quality department checking for issues, damages or bad materials.
- Helped find solutions.
Prep Worker
Patrick Industries
Elkhart, IN
02.2017 - 10.2017
- Maintained cleanliness and organization of prep area, adhering to safety standards.
- Assisted in inventory by reporting shortages.
- Packed items into appropriate containers to be processed.
- Kept storage areas organized, clean, and secure.
- Read schedule to know what type of wood material would be needed.
- Used route card to verify materials needed.
- Communicated with team members to verify where materials should be placed.
- Learned the different types of wood materials.
Restaurant Worker
Salsa's Mexican Grill
Mishawaka, IN
08.2013 - 02.2017
- Maintained cleanliness and organization of dining area to comply with health standards.
- Assisted in training new staff.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Greeted customers at front counter to answer questions and input meal orders into system.
- Resolved customer complaints professionally and efficiently.
- Counted cash drawer before shift and balanced at end of shift.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Responsible for creating weekly schedule for hostess.
- Hostess manager
- Responsible for organizing servers where needed to.
- Trained new host staff on company policies and customer service standards.
- Greeted and seated guests.
- Multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Washington Hight School
South Bend, IN06-2014
Skills
- Verbal and written communication
- Continuous improvement
- Production management
- Quality control
- Teamwork and communication
- Strong work ethic
- Positive attitude
- Attention to detail
- Following instructions
- Production line work
- Production documentation
- Material handling
- Hand-held scanners
- Fast learner
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Group Leader
Lippert Components
10.2017 - Current
Prep Worker
Patrick Industries
02.2017 - 10.2017
Restaurant Worker
Salsa's Mexican Grill
08.2013 - 02.2017
High School Diploma -
Washington Hight School