ANAZ BASHEER
Team Lead Production Support Shell Square Softwares
Kollam,KL
Summary
Senior Technical Support Analyst with over 10 years of extensive experience in the oil and gas sector. Expertise in managing large-scale projects, data analysis, and troubleshooting API errors using Postman. Proven track record of delivering high-quality support and maintaining data integrity across various platforms including WITS, WITSML, Cassandra, and Kafka. Demonstrated ability to manage and resolve client complaints, engage in rigorous testing and validation processes, and support EDGE device installation and troubleshooting.
Overview
14
14
years of professional experience
Work History
SENIOR TECHNICAL SUPPORT ANALYST
ShellSquare Softwares Pvt Ltd
Thiruvananthapuram
01.2023 - Current
- Providing the support for clients on installing and troubleshooting EDGE device
- Maintaining detailed reports on client complaints and their resolutions along with any further actions required from the management.
- Skilled in using POSTMAN application for API error troubleshooting.
- Skilled in using Query's for Cross verifying data from Cassandra and Kafka databases as per requirement.
- Engage with technical support team in testing and validating new deployments and required documentation.
- Monitoring data quality checks, issue reporting, and troubleshooting for rig operations (LWD/MWD, cementing, mud logging).
- Providing support for clients on installing and troubleshooting EDGE devices.
- Familiar in setting up real-time transmission using Insite Manager, RTS synchronizer.
- Ensure uninterrupted transmission of drilling data, preventing potential outages.
- Skilled in WITS, WITSML API, ETP, ASCII, and LAS file formats.
- Www.shellsquare.com
TEAM LEAD OF OPERATIONS
PETROLINK INTERNATIONAL
India
01.2013 - 01.2021
- A team lead/data analyst for data governance and its management for our primary clients.
- Gather and analyze data from LWD, MWD, Rig Instrumentation tools of different service contractors for ensuring seamless operation of our clients.
- Acted as service desk escalation point to work with business stakeholders, IT executives and vendor support teams to diagnose/resolve issues involving data provision, data servers/hubs and applications.
- Designed various reports and dashboard KPI's for Drilling and Completions and Operations Engineers.
- Data standardization: a significant contributor to the standard operating procedure and creation of job aids.
- Contributed for the training materials and conducted training for stakeholders.
- Supported multiple high-profile oil and gas projects (throughout well life cycle) while working with 3rd party service companies (SLB, HAL, BHGE, WFT etc.) with respect to real-time and static field data management and administration using in-house software for data capture, calculation, and analysis.
- Deployed and administered field applications to support real-time operating activities (remote monitoring, data transfers, data analytics & telecommunication).
- Acted as a liaison between field operations personnel, business stakeholders and the IT/DevOps team to provide various field softwares and data visualisation & analysis solutions.
- Understood the client requirements, worked on the data consolidation (WITS/WITSML) from contractors, administered the data processing software & managed data access rules and security.
- Managed XML-based displays (dashboards, logs, charts) to enable efficient data visualizations to stakeholders & track rig operational status/progress in compliance with strict data confidentiality and privacy policies.
- Ensured that the drilling engineers, IT and the data quality management team are aligned with business goals.
- Www.shellsquare.com
SENIOR FIELD ENGINEER
PETROLINK INTERNATIONAL
India
01.2012 - 01.2013
- Raw data collection from various rig instrumentation machines.
- Mobilization of rig servers and set up of Petrolink SQL server before rig operations.
- Supporting Real Time Operation Center, Geo steering Operation Center.
- Technical support for Drilling Operation for all Saudi Aramco rigs, Real Time support for the clients of Saudi Aramco.
- On call support in the field during critical operations including Drilling, Frac, wireline and well testing.
- Coordinating with Geosteering and RTOC teams of Saudi Aramco.
- Server maintenance and on field troubleshooting.
- Vendor Management.
- Www.shellsquare.com
Education
Bachelor of Science -
Bachelor of Science (B.Sc.) in Computer Science
Skills
- Drilling Interpretation
- MATLAB
- Rig Hour
- Schlumberger Performance Tool Kit (PTK)
- MS OFFICE
- Drilling Analyst
- Real Time Data Interpretation
- Performance Analysis
- Well Stimulation
- Well Test Analysis
- Petroleum Exploration
- Analysis of LWD/MWD and Mud Logging Data
- Real-Time Data Solutions
- WITSML
- WITS
- Edge Technical Support
- Engineering Analytics and Drilling Optimization
- POSTMAN for API Troubleshooting
- Cassandra
- Kafka Databases
Websites
Clientele
- Saudi Aramco
- BP
- Shell
- Petronas
- Ecopetrol
- Total
- Oxy
- Waltersmith Petroman Oil Limited
- Halliburton - HPM
- Cairn India
Certification
Diploma In Networking STED
Production Engineering Crash Course
CompTIA Network+ N10-007
Timeline
SENIOR TECHNICAL SUPPORT ANALYST
ShellSquare Softwares Pvt Ltd
01.2023 - Current
TEAM LEAD OF OPERATIONS
PETROLINK INTERNATIONAL
01.2013 - 01.2021
SENIOR FIELD ENGINEER
PETROLINK INTERNATIONAL
01.2012 - 01.2013
Bachelor of Science -
Bachelor of Science (B.Sc.) in Computer Science