Anbalagan Pandurangan
Chennai
Summary
Dynamic leader with extensive experience managing teams exceeding 100 staff in the BFSI sector. Proven track record of driving operational efficiency across 80+ branches while ensuring compliance with industry standards. Expertise in enhancing service delivery and streamlining operations through effective cross-functional collaboration. Recognized for significant improvements in service delivery within the digital banking department at head office.
Overview
38
38
years of professional experience
4
4
Certifications
Work History
Freelancer
Like to Work
Chennai
02.2026 - Current
- Pursued DPDPA 2023 to enhance knowledge of data protection regulations.
- Participated in special interest group on governance for ISACA Chennai Chapter.
- Collaborated with peers to address governance challenges within the organization.
Deputy Zonal Manager
Bank of India
Chennai
08.2024 - 08.2025
- Implemented streamlined processes, enhancing operational efficiency across multiple branches.
- Monitored audit reports to ensure compliance with internal policies and risk management.
- Developed process improvements to elevate customer service standards and guarantee compliance.
- Coordinated monthly team meetings to assess objectives and drive performance enhancements.
- Resolved customer complaints through effective solutions, boosting satisfaction and loyalty.
- Enhanced service delivery and customer satisfaction via strategic branch operations.
- Led operations for alternate delivery channels, ensuring staff efficiency and customer satisfaction
Asst Gen Manager
Bank of India
Chennai
07.2022 - 07.2024
- Oversaw daily banking operations, ensuring compliance with regulations and maintaining efficiency.
- Developed and implemented process improvements to elevate customer service standards.
- Engaged cross-functional teams to align project objectives and enhance collaboration.
- Collaborated with team members to achieve project goals and ensure timely delivery.
- Ensured compliance with RBI's payment and settlement system requirements.
Asst General Manager
Bank of India
Mumbai
04.2021 - 07.2022
- Oversaw daily operations of head office digital banking department, including staff scheduling and supervision.
- Managed operations for 8000+ alternative delivery channels with effective staff oversight.
- Resolved customer complaints promptly to ensure satisfaction and foster loyalty.
- Delivered comprehensive training and support to staff on procedures and policies.
- Facilitated interdepartmental communication to improve service delivery and teamwork.
Principal
Bank of India, Information Technology Training Centre
Pune
07.2019 - 04.2021
- Conducted workshops on emerging technologies for banking professionals.
- Coordinated design of IT training curriculum to meet certification standards.
- Developed IT skills programs to enhance participant proficiency.
- Evaluated training effectiveness through feedback and assessments for continuous improvement.
- Mentored junior trainers to refine instructional delivery methods and improve quality.
- Facilitated knowledge-sharing sessions to promote collaboration among staff and trainees.
- Conducted classroom visits to assess instructional techniques during annual evaluations.
- Organized meetings with faculty members to address assessment strategies and classroom management.
Area Manager
Bank of India
Madurai
06.2017 - 06.2019
- Directed branch operations, ensuring compliance with banking regulations and policies.
- Developed strategic plans in collaboration with senior leadership for regional success.
- Streamlined daily banking procedures by implementing efficient workflows across branches.
- Supervised employees to maintain optimal productivity levels.
- Facilitated training programs on new banking products and services for staff.
- Conducted regular meetings with branch teams to review objectives, performance metrics, and customer feedback.
- Performed regular inspections of branches to verify adherence to safety regulations.
- Resolved conflicts between employees and customers professionally.
Asst Vice President (Credit)
Bank of India
New York
08.2013 - 01.2017
- Reported performance metrics and strategic opportunities to executive leadership for informed decision-making.
- Collaborated with executive team on strategic planning initiatives to align organizational goals.
- Managed team projects in trade finance, resulting in streamlined operational processes.
- Identified cost-saving opportunities through targeted process improvement initiatives.
- Evaluated existing processes, recommending enhancements for increased effectiveness.
- Oversaw compliance with regulatory requirements and internal policies consistently.
- Monitored industry regulations to mitigate associated risks.
- Facilitated training sessions for staff on new banking systems and procedures.
Senior Manager
Bank of India
Chennai
08.2011 - 07.2013
- Monitored and supported end users in IRAC norms for advanced accounts across 700 branches.
- Managed risk in credit monitoring department to mitigate potential issues.
- Developed and maintained executive dashboard to enable data-driven decision-making.
- Optimized IT infrastructure through innovative methodologies to enhance operational efficiency.
Branch Manager
Bank of India
B.Odaiyur
07.2011 - 07.2013
- Directed daily operations of banking branch, ensuring efficient service delivery.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Analyzed performance metrics to identify operational improvement opportunities.
- Collaborated cross-functionally to establish branch goals aligned with strategic objectives.
- Acquired new customers by identifying needs and delivering relevant products.
- Participated in community events to promote brand awareness and engagement.
- Reviewed loan applications for accuracy and compliance with regulations.
- Maintained consistent growth in accounts and receivables through effective borrower management.
Data Center Information Security Officer
Bank of India , Data Centre
Mumbai
07.2007 - 06.2009
- Implemented security awareness training for employees across all departments.
- Reviewed compliance with industry regulations and internal security standards.
- Monitored user access rights to ensure adherence to security policies.
- Updated disaster recovery plans based on technological or environmental changes.
- Collaborated with stakeholders to enhance disaster recovery strategies.
- Conducted thorough reviews of documentation and records for accuracy.
- Provided guidance on corrective actions necessary to meet ISO requirements.
- Analyzed processes and policies related to ISO compliance for improvement.
Core Team Member
Bank of India, Data Centre
Mumbai
02.2004 - 06.2007
- Achieved CISA certification, demonstrating expertise in information systems auditing.
- Completed two-month Finacle administrator and technical training by Infosys in Bangalore.
- Streamlined data processing workflows by collaborating with cross-functional teams.
- Oversaw data integrity checks, ensuring adherence to quality standards.
- Identified process gaps and developed solutions to enhance workflow efficiency.
- Facilitated stakeholder workshops to review proposed changes and collect feedback.
- Drafted internal communications, including newsletters and memos, to keep staff informed.
- Trained new team members using approved materials for consistency.
- Unix Networking, SQL, Crystal Reports Training provided by HP India Limited, Mumbai
- Obtained CISA Certification
Nodal Officer (IT)
Bank of India
GOA
08.1998 - 01.2004
- Delivered professional consultation for banking IT applications across Goa zonal branches.
- Executed implementation and support for Bank of India IT systems, focusing on standalone banking software.
- Conducted gap analysis on IT applications, offering improvement suggestions and implementing changes.
- Managed IT team to ensure efficient operations and high-quality service delivery.
- Facilitated end-user training to enhance application usage and operational efficiency.
- Collaborated with cross-functional teams to resolve product-related issues and achieve organizational objectives.
- Implemented standalone package EasyBanker and migrated Total Branch Automation package Cibex in 11 branches.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
Cluster Project Incharge
Bank of India
Goa
05.1996 - 07.1998
- Executed implementation and maintenance of cluster project for 27 branches.
- Conducted user training to improve system comprehension in banking operations.
- Analyzed user requirements, delivering prompt solutions to programming team.
- Utilized COBOL within UNIX operating system environment for application development.
Customer Service Associate
Bank of India
Chennai
04.1988 - 05.1996
- Acquired strong understanding of banking transactions and in-depth knowledge of banking operations.
- Served as front desk associate, addressing customer needs while adhering to bank policy guidelines.
- Enhanced banking expertise by servicing diverse vertical segments and operational areas.
- Achieved certification as associate from Indian Institute of Bankers.
Education
Master of Arts - M.com
University of Madras
Chennai04-1991
Skills
- Customer relationship management
- Project management
- Data analysis
- Process improvement
- Operational efficiency
- Compliance management
- Cross-functional collaboration
- Team leadership
- Training development
- Performance evaluation
- Problem solving
- Staff training
- Strategic planning
- Digital transformation leadership
- Customer satisfaction enhancement
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Certification
ISACA - CISA
Technical Summary
Languages : COBOL
Operating Systems : UNIX, Windows 95, 98 / NT/2000/XP, MS-DOS.
Network Operating Systems: Novell Netware
Databases : Oracle, SQL Server & FoxPro
Timeline
Freelancer
Like to Work
02.2026 - Current
Deputy Zonal Manager
Bank of India
08.2024 - 08.2025
Asst Gen Manager
Bank of India
07.2022 - 07.2024
Asst General Manager
Bank of India
04.2021 - 07.2022
Principal
Bank of India, Information Technology Training Centre
07.2019 - 04.2021
Area Manager
Bank of India
06.2017 - 06.2019
Asst Vice President (Credit)
Bank of India
08.2013 - 01.2017
Senior Manager
Bank of India
08.2011 - 07.2013
Branch Manager
Bank of India
07.2011 - 07.2013
Data Center Information Security Officer
Bank of India , Data Centre
07.2007 - 06.2009
Core Team Member
Bank of India, Data Centre
02.2004 - 06.2007
Nodal Officer (IT)
Bank of India
08.1998 - 01.2004
Cluster Project Incharge
Bank of India
05.1996 - 07.1998
Customer Service Associate
Bank of India
04.1988 - 05.1996
Master of Arts - M.com
University of Madras