Anbarasan Subramaniyam
Bangalore
Summary
Dynamic General Manager with a proven track record at India Health Link Pvt Ltd., excelling in quality assurance and customer service. Spearheaded process improvements, enhancing customer satisfaction by 30%. Expertise in troubleshooting SMD microcontrollers and leading teams, driving operational excellence and fostering a culture of continuous improvement.
Overview
30
30
years of professional experience
Work History
General Manager - Quality
India Health Link Pvt Ltd.
Bangalore
09.2019 - 08.2025
- Quality process flow in manufacturing medical kiosks (IHL-hPod): redesigning and compact.
- Responsible for Logistics before shipment QC checks / Production test for modules like BP / BMI/ Weight/ECG/Temperature in KIOSKS (Hpod modules)
- Handling the customer support team service for Metro Cities in India.
- Conducting trainings & seminar.
- Organise and attend meeting relating to service done and customer complaints
- Ensuring services carried out as per the plan
- Action taking based on customer complains.
- Rising of Requisition to stores for preventive maintenance.
- Responsible for reducing call outs.
- Handling a team of 15 members
- Reviewing the service deliverables through Customer interactions/meetings, conducting field visits / bench marking exercises, training sessions at service locations for the team.
- Should ensure a high-quality customer experience, elevating customer satisfaction.
- Installation & calibration Checks @ customer sites
- Servicing Various types of Modules of ECG/BMI/BP/ Temperature & Weighing etc
- Trouble shooting Replacement of SMD based Microcontrollers Microprocessors Power Supply
- Technical Support to Subordinate Engineer & marketing staff.
- Participating on a day-to-day basis in the various service activities in Service Section.
- Keeping track of customer complaints, generation of various management information and reports using different PC-based application software Portal login.
- Independently interacting with various customers in Commercial Correspondence Administration.
- Collection of AMC Contracts.
- Logistics & Insurance for instruments.
Area Manager Customer Support
Labmate (Asia) Pvt Ltd.
Bangalore
11.2013 - 08.2019
- Responsible for Life Science products, Biotechnology & Microbiology Instruments, for installation, maintenance and troubleshooting of MartinChirist- Freeze Dryers/Lyophilizers.
- Infors HT- Incubation Shakers.
- Integra- Automated Media Preparatory with filling, YSI - Biochemistry Analysers, Systec - Autoclaves with special glass test Programmes, UVP- Gel Documentation.
- Bertin- Lysis Homogenization.
- Convergent BioScience- ICE280 Protein simple.
- Molecular Devices- ClonePix & Qpix 400 series range of Biotherapeutics Instruments Trained in USA.
Sr Service Engineer
Mettler Toledo India Pvt Ltd.
Bangalore
01.2011 - 10.2013
- Responsible for installation, maintenance and troubleshooting of Electronic Microbalances & Electronic Weighing scales of different ranges related automation systems & Process lab equipment Moisture Balance, Density Determination, TGA, PH meters, Ion conductivity of Mettler Products.
- Handling all issues/activities for a particular customer across technologies / service lines.
- Owns escalation management - responsible for development and driving of go to green plans.
- Identifying and driving process/service improvements across the teams.
- Leveraging Best Practices followed and implementing them across the Services/Delivery teams.
- Track and highlight critical parameters to avoid escalations/ customer concerns.
- Optimizing costs and efficiencies for any given Services.
- Proactively work with the Account counterparts to plan cost optimization scenarios over the duration of the contract.
- Situation Management - Ensure appropriate Best Shore participation in Situation Mgmt Process.
- Tracking, improving and sustaining Customer Satisfaction scores for the Account.
- Drive committed transformation projects to improve delivery environment.
- Makes sure outages are communicated in the appropriate end-user, and internal, information tools.
Sr Service Engineer
Nona Technologies Pvt Ltd.
Bangalore
04.2009 - 01.2011
- Responsible for installation, maintenance and troubleshooting of Electronic Weighing scales related automation systems of Sartorius Products.
- Maintenance & installation of IIPAS, Antenna and other systems used in the Satellite Communications Industry.
- We are the Authorised Service centre for Communications & Power Industries (CPI).
- Handling service planning.
- Analysing service report and take necessary action.
- Maintain the standards of performance of elevator as per company's policy.
- Ensure maintenance of the Service breakdown records.
- Allocation of man power to preventive and breakdown service.
- Responsible for obtaining customer satisfaction form for Service.
Service Engineer
Sartorius Mechatronics India Ltd.
Bangalore
01.2004 - 04.2009
- Responsible for installation, maintenance and troubleshooting of Electronic Weighing scales related automation systems.
- Organise and attend meeting relating to service done and customer complaints.
- Ensuring services carried out as per the plan.
- Action taking based on customer complains.
- Rising of Requisition to stores for preventive maintenance.
- Responsible for reducing call outs.
- Handling a team of 15 members.
- Reviewing the service deliverables through Customer interactions/meetings, conducting field visits / bench marking exercises, training sessions at service locations for the team.
- Should ensure a high-quality customer experience, elevating customer satisfaction.
- Installation & calibration of weighbridges, tank weighing systems, Lab & Analytical Balances.
- Calibration / Verification.
- Servicing Various types of Electronic Balances Like GM Series, Bp Series, Moisture Analyser Analytical Balance.
- Trouble shooting, Replacement of SMD based Microcontrollers, Microprocessors, Power Supply Section problems.
- Technical Support to Subordinate Engineer & marketing staff.
- Participating on a day-to-day basis in the various service activities in Service Section.
- Keeping track of customer complaints, generation of various management information and reports using different PC-based application software Windows 98, MS-word, EXCEL, and internet.
- Independently interacting with various customers in Commercial Correspondence Administration.
- Collection of AMC Contracts.
- The Sartorius Group is an internationally leading laboratory and process technology supplier covering the segments of Biotechnology and mechatronics.
Technical Assistant & Service Engineer
Arrow Electronics India Ltd.
Bangalore
01.2001 - 12.2002
- Familiarised with various types of Component testing & mechanical assembly of variety transformers.
- Carried out complicated assemblies using semi-automatic tools.
- Part of team of young Engineers in maintenance of IC based microprocessors and interfaces.
Supporting Engineer
Ultra Vision
Bangalore
12.1998 - 12.2000
- Part of team of young Engineers in maintenance of IC based microprocessors and interfaces.
- Developed expertise in mfg. /production of complete kits including PCB. (Printed Circuit Board) design.
- Design & Development of Electronics Display Systems
Trainee
Indian Telephone Industries Ltd.
Bangalore
04.1995 - 04.1998
- Undergone 'NATIONAL COUNCIL FOR VACATIONAL TRAINING' (NCVT) for 3 years in M/s INDIAN TELEPHONE INDUSTRIES LTD., Bangalore, in the various Departments (ISO 9000 Certified Division).
- In PCB (Printed Circuit Board) Department various stages of Photo Tool Developing, Solder Masking, and Bare Board Testing & Final stage Inspection of PCB Boards.
- In C-DOT (Central Department of Telematics) Department in 'RAX'-262 (Rural Automatic Exchange) in various stages like Components stuffing, Manual Soldering, Wave soldering and Inspection in Final Stages.
- In SAT COM Department, Inspection of subscriber and logic cards of switching equipments, computerized tests and SMD (Surface Mount Device) machine Handling.
- In INSTRUMENT CALIBERATION DEPARTMENT (ISO 9001 certified instruments; like Aplab Digital Multimeter, and analog multimeters, power supplies.
- In ESD (Electronic Switching Division) card testing, coil testing, components testing, stuffing and visual inspection.
- In Telephone Department Mechanical section, Moving Coil Transducers Department & Telephone Cards Components stuffing, Repairing section testing and visual inspection and various stages in Telephone Department.
Electronic Project Development
Jai Coaching Centre.
Bangalore
- Handling Electronic Projects for Diploma and Engineers Students.
Education
3 years Full term Apprenticeship (NCVT) - Electronic Mechanic
04.1998
PUC - Commerce
Office Automation -
6 months
Skills
- Installation of Lab & Analytical Micro Balances
- Servicing of Electronic Micro Weighing scales
- Board level servicing
- EPROM programming
- Hardware maintenance
- Automation related weighing products
- Technical Support
- Troubleshooting of SMD based microcontroller
- Production of Combics Weighing Scale
- Quality assurance
- Customer service
- Technical troubleshooting
- Equipment maintenance
- Process improvement
- Team leadership
- Training development
- Service operations
- Project coordination
- Effective communication
- Conflict resolution
- Purchasing and planning
- Supervision and training
- Labor cost controls
- Performance analysis
- Customer experiences
- Workflow planning
- Staff motivation
- Organizational development
- Operations oversight
- Trend analysis
- Strategic planning
- Staff training and development
- Product development
Languages
- English
- Hindi
- Kannada
- Tamil
References
- S. Bhavani, Stenographer Grade III, Institute of Wood Science of Technology, 18th Cross, Malleswaram, Bangalore, 560003, India, +91-80-3346811
- M. Manogaran, Central Excise Customs Department, T.P.No 539, Periyar Nagar, B.S.A Road, Bangalore, Karnataka, 560005, India, +91-80-5464545
Hobbies and Interests
- Building Electronic Projects
- Drawing
- Painting
- Listening Music
Mailing Address
#1001/1 3rd Cross Opp to Akbar Stores, A.K. Colony B.S.A Road, Frazer Town Post, Bangalore, Karnataka, 560005, India
Personal Information
- Passport Number: X2784074
- Date of Birth: 09/18/73
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Bangalore
Timeline
General Manager - Quality - India Health Link Pvt Ltd.
09.2019 - 08.2025
Area Manager Customer Support - Labmate (Asia) Pvt Ltd.
11.2013 - 08.2019
Sr Service Engineer - Mettler Toledo India Pvt Ltd.
01.2011 - 10.2013
Sr Service Engineer - Nona Technologies Pvt Ltd.
04.2009 - 01.2011
Service Engineer - Sartorius Mechatronics India Ltd.
01.2004 - 04.2009
Technical Assistant & Service Engineer - Arrow Electronics India Ltd.
01.2001 - 12.2002
Supporting Engineer - Ultra Vision
12.1998 - 12.2000
Trainee - Indian Telephone Industries Ltd.
04.1995 - 04.1998
Electronic Project Development - Jai Coaching Centre.
Indian Telephone Industries Ltd. - 3 years Full term Apprenticeship (NCVT), Electronic Mechanic
Department of Pre-University Education - PUC, Commerce
Info Point Computer Education - Office Automation,